Full TimeAustin, TexasPosted 11/13/2025Business unit: Spectrum ReachRequisition Number: 2025-65329APD505
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Spectrum Reach (www.spectrumreach.com) helps local businesses grow through the best content, insights, products, and people that connect advertisers to their intended audiences across TV, apps, social, and other media platforms. Spectrum Reach operates in multiple states and local markets that can reach over 27 million households by creating scalable advertising and marketing services driven by data insights and award-winning creative services
The Solutions Support Manager will lead continuous improvement opportunities in support of the Customer Experience organization. This role will focus on the development of processes and strategies to execute scalable solutions for clients in support of a converged customer experience. This role will focus heavily on streamlining multiple existing communication streams into a single, standardized communication brand and forum that provides clarity, consistency, and alignment across teams while reinforcing the growth and impact of the Customer Experience organization.
MAJOR DUTIES AND RESPONSIBILITIES
Owns the communication strategy and cadence to ensure alignment with CX goals and priorities. Oversees the creation and governance of all content to ensure it ladders up to strategic objectives and reinforces a unified message across the organization.
Leads design, tone, and brand alignment for internal communications. Manages content creation, quality assurance, and internal channel setup, ensuring proper permissions, access, and adherence to standards.
Champions a culture of quality and accountability by empowering teams to consider client impact, anticipate challenges, and engage in proactive problem-solving. Serves as the primary point of contact for COE/CX representatives, promoting consistent communication and collaboration.
Partners cross-functionally to assess and communicate downstream implications of new or evolving workstreams. Ensures business impacts are clearly articulated and visible to key stakeholders, enabling informed decision-making.
Drives standardization and continuous improvement by identifying and reducing variability that contributes to errors, promoting consistent execution, and embedding best practices across teams.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
5+ years of media sales management leading high performing teams focused on multiscreen advertising campaigns including television, digital media, data informed advertising and programmatic media sales along with previous experience incorporating these attributes into sales strategies, ideally in a geographically distributed team.
Demonstrate success in supporting the revenue goal achievement and year over year growth of multiscreen advertising campaigns, which include traditional media, digital and programmatic competitors such as Meta, Google, etc.
Demonstrate the ability to work cross functionally to develop effective solutions, processes and workflow implementations in support of multiscreen advertising sales solutions
Must be a proactive and a curious learner with regards to advanced advertising, multi-screen solutions and a history of keeping in front of the evolving advertising landscape
Strong communication skills with the ability to build trusted relationships across diverse teams and stakeholder groups.
Fluent in creating and delivering presentations.
Experience launching new processes or workflows to an enterprise sales organization a strong plus
A thought leader and an early adopter of emerging products
Proactive in identifying inefficiencies, partnering for solutions, and fostering cross functional
Ability to read, write, speak and understand English
Maintain a high level of professionalism with clients and staff
Valid driver´s license, satisfactory driving record within Company required standards, and auto insurance
Required Education
Bachelor’s or equivalent combination of education and experience
Required Related Work Experience
5+ years of Process and workflow development experience ideally supporting media solutions across multiple products
3+ years of leading high performing teams focused on multiscreen advertising campaigns including television, digital media, data informed advertising and programmatic media sales along with previous experience incorporating these attributes into effective workflows and processes
APD505 2025-65329 2025
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A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
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