Rep 1, Cust Svc Internet/Voice
Louisville, Kentucky
As tech-savvy problem solvers, Customer Service Representatives – Internet/Voice make a real difference to their customers and our company. Use your extensive training to optimize the high-speed services that keep people connected in ways that really matter. There's a lot of technology to work with, so we make sure you get the dependable mentoring and coaching that keeps you well-versed and supported. We promote a positive environment and make sure you have what you need to succeed. If you're eager to learn, this is a role with a lot of potential.
- Full-time
- Job level: Entry
About us
Spectrum is connecting more people in more places with our advanced TV, Internet, Voice and Mobile services. Join the 32 million-plus Spectrum community, where a commitment to customer satisfaction, superior entertainment and communication products inspire us to think bigger and aim higher.
Success profile
What does it take to be a successful Customer Service Internet/Voice Representative at Spectrum? Check out the top traits we're looking for and see if you have the right mix.
- Multi-tasker
- Positive
- Proactive
- Problem solver
- Result-driven
- Team player
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Rewards
Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:
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Healthcare
Health Insurance (Medical/Prescription Drug, Dental and Vision).
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Paid time off
Paid Holidays, Personal days, Vacation and Sick Time.
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Access discounted company services
You have the chance to use company services at little to no cost where available.
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Education reimbursement
We provide reimbursement up to $5250 per calendar year for approved eligible courses.
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Retirement savings/401K
We provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.
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Life and disability insurance
Basic Life and Accidental Death and Dismemberment (AD&D) Insurance of two times your pay.
Responsibilities
Are you positive and proactive with a passion for helping people? Do you enjoy active listening and solving problems? Are you tech-savvy and love to multi-task? Then you’ll thrive as a professional Customer Service Representative at Spectrum.
At Spectrum, we keep more than 31 million customers connected. Customer Service Representatives are vital to our mission, taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers.
BE PART OF THE CONNECTION
As a Customer Service Rep with a focus on Internet and Voice Repair, you'll provide customer support by phone, troubleshoot internet and phone technical issues, and handle basic billing inquiries and payments. Every day, your work will connect people in ways that matter and make a positive impact on our subscribers and the company.
WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST
- Continuously learning and turning that knowledge into customer service wins
- Uncovering customers needs, creating solutions, and resolving problems
- Making a positive impression on customers through a best-in-class experience
- Representing a Fortune 100 company with professionalism and courtesy
- Working in an open, friendly environment with a supportive, energetic team
We are a large organization operating 24/7 bustling call centers offering a variety of shifts. With your customer-centric mentality and a variety of tools and resources, you’ll overcome challenges and get services running smoothly. Be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum services. If you’d enjoy this type of dynamic job, we want to hear from you.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
- Education: High school diploma or equivalent
- Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
- Language: Ability to read, write, speak and understand English
Preferred Qualifications
- Experience: 6+ months of customer service or related experience; 6+ months of basic technical support experience; 6+ months of heavy volume phone experience; 6+ months working with computers and software applications
- Technical Skills: MS Office, computer skills, typing
- Skills: Communication, organization, time management, customer service
- Abilities: Dependable, problem-solving, professional, positive, proactive, multi-tasking, resilient
SPECTRUM CONNECTS YOU TO MORE
- Tools + Tech: Advanced diagnostic tools to help you address technical inquiries
- Supportive Teams: Learn from managers and work with team-oriented colleagues who want you to grow and succeed
- Competitive Pay: Generous $20 per hour starting pay
- Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company
- Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
- Total Rewards: Our comprehensive benefits are among the best in the industry
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Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
