More than ever, our communities need to stay connected. We’re taking every step to make sure all our customers can stay in touch with work, school and news while ensuring safe work environments for our employees. Our engineers and technicians will continue to staff our network operations centers 24/7 to ensure network performance and reliability.
The health and safety of our customers and employees remains our top priority. We’re closely monitoring updates from the Centers for Disease Control and Prevention (CDC) regarding the COVID-19 situation. We're also continuing to receive guidance from government agencies and public health authorities to ensure the most up-to-date information and protocols are in place.
Career Opportunities
Our services are critical during this time to keep our communities connected, and we need your help to continue providing high quality services to our customers. We're still hiring for a variety of roles across our Spectrum teams. Click here to search our open opportunities.
Promoting Safety
Virtual Hiring Tools
We've introduced a number of virtual tools to help maintain social distancing to keep you and our hiring teams safe during your interview process.
Conducting virtual, video-based interviews
Using virtual hiring event platforms
Incorporating virtual onboarding practices whenever possible
What We're Doing for Our Employees
We’re focused on keeping our employees and customers safe.
We’re continually educating our staff on best practices, such as proper hygiene and social distancing and are regularly disinfecting our trucks and equipment.
Employees who feel ill have been instructed not to report to work.
Where our installation and service work can be performed outside the home or business, we'll complete our work without customer contact.
We're continuing to promote and encourage self-installation and utilization of Spectrum’s self-service options.
We continue to support the latest protocols around store cleaning and sanitizing as well as reinforced measures for approved social distancing of six feet.
Community Assistance
More than ever before, Americans rely on high-speed broadband in nearly every aspect of their lives. In the coming weeks, many will be affected either directly or indirectly by COVID-19. We're committed to serving our 29 million customers and ensuring they maintain reliable access to the online resources and information they want and need. To ease the strain in this challenging time, as of Monday, March 16, we committed to the following:
We'll partner with school districts to make sure local communities are aware of these tools to help students learn remotely.
We'll open our WiFi hotspots across our footprint for public use.
We'll continue to offer Spectrum Internet Assist, our high-speed broadband program to eligible low-income households.
We'll offer new free access to internet and WiFi for 60 days for new PreK-12, college student and educator (PreK-12 teachers and college/university professors) households who don't currently have internet or WiFi service, and at any service level up to 100 Mbps.
We won't terminate service for residential or small business customers who face difficult economic circumstances related to the COVID-19 pandemic. Similarly, we won't charge late fees for those customers facing difficult economic circumstances related to the pandemic. As always, we do not have data caps or hidden fees.
Customers should contact us about qualifying for payment extensions related to COVID-19.
Our advanced communications network will make sure our customers, including government offices and agencies, first responders, health care providers and facilities and businesses, across 41 states, maintain the connectivity they rely on.
Our network is built to sustain maximum capacity during peak usage. We'll continue to closely monitor this dynamic situation and are well-prepared to continue delivering reliable connectivity. We have extensive business and workforce continuity plans in place that will be adjusted as needed to best serve all of our customers and employees.
