Start and build your career with Spectrum. With the right tools and training you’ll make a big impact on your career and our company. Our Sales and Retention roles are your chance to speak with existing and potential customers from around the country. Help us start and expand relationships with residential and small and medium-sized business customers. This is your chance to help our customers connect to what matters most.
Inside perspective
Hear from one of our team members about what it’s like to work in our Sales and Retention Centers.
More chances to make a difference
Our Sales and Retention call centers interact with every type of customer we serve. That means there are plenty of ways for you to find the perfect role and all the opportunities that come with it.
Why Sales and Retention?
This is your chance to make some impressive progress in your career, while working from one of our state-of-the-art call centers. You'll use your ambition and communication skills to close deals and maximize your payouts. Our Sales and Retention roles offer the perfect introduction to our company, where front-line positions lead to rewarding careers.
There are so many ways to advance in your Sales and Retention role. See how one employee did it:
Inbound Sales Agent
Sales Supervisor
Inbound Sales Manager
"Spectrum really values its frontline employees feedback and has implemented several positive changes to help foster a very diverse and dynamic environment."
Steve B., Inbound Sales Manager
With us, you can earn:
Competitive commissions on top of hourly pay
Work in state of the art facilities – True Centers of Excellence
A variety of schedules to meet the needs of our customers
Paid training
Impressive benefits like 401(k) matching and tuition assistance
Discount on Spectrum Services where applicable (restrictions apply)
Inside Sales Opportunities
As a Bilingual Call Center Representative you will have the opportunity to support our bilingual customers with all their needs and help us expand our growing business.
Pick up where our website leaves off. Talk or chat with customers who need help while placing an order online. Our Digital Sales Channel Agents paint a holistic picture to close deals that include all of our services.
Get an expert understanding of our products and services. Then, take calls from existing and potential customers to paint the picture of how our services meet their connectivity needs.
Get an expert understanding of our products and services. Then, take calls from existing customers to facilitate solutions and help them re-envision how our products and services meet their connectivity needs.
Care for all aspects of order fulfillment and the life cycle of sales orders. You'll partner with various departments to provide the highest level of service to current and prospective Spectrum customers while utilizing various tools, and seeking further sales opportunities when possible, to complement the customer experience.
Keep our business customers satisfied. That includes offering answers to their biggest questions, new services to meet their needs and the data to back it up.
Understand the needs of our business customers so they can get the most out of our products and services. They’ll look to you for guidance in their biggest challenges.
Your day starts with a rundown of your sales numbers and the goals for that month. Then, you’ll hop on the line with your customers. You’ll strive to understand their needs and concerns and work with them to find the right solutions. Supervisors will be there to help you through any challenges. But this really is a job where independent self-motivators thrive. Keep an eye on your goals and metrics to see just how big of a commission you can earn. Also, note that this role may require you to work nights and weekends.
Michael P.: I'm Michael Pellegrino. I'm an inbound sales specialist.
What we do is we take care of everybody's connectivity needs.
What I can do is, let me tailor fit an order for you, all right? I'm going to put you in our most popular package.
It's a great environment to work for. Everybody is upbeat, high tempo. People are willing to help. It starts with our leadership. I mean, our leadership is impeccable. They're always there by your side. It's a great, great, great company to work for. They have great benefits here, the commission package is very, very robust.
When I did come in, I had little, little training in sales. They're still willing to train people that don't have a full extreme background of sales.
We are a bundled service company, so believe it or not, when you do the three lines of business, which is the TV, the internet and the home phone, you do get a better deal. A much better deal.
If I had to say the best thing of working here, it's got to be the camaraderie. I mean, the people that work here, the environment, it's a big family, basically. I love sharing the same roof with these people.
If you do have any thought of maybe making a career change and you want to go in the direction of sales, this is the place to be.
Learn from the best
We’re invested in your success
You’ll be the expert our customers need. That’s why our Sales and Retention role starts with paid training, giving you the knowledge and confidence you need to succeed starting with your very first call. Once you master your role, partner with your leaders to help you take advantage of our amazing growth opportunities.
Connect to more
You know what you want to do. Now, see how we help you do it. Find out what our company offers its people, plus get some tips about taking the next step.
