Full TimeAlbany, New YorkPosted 10/22/2026Business unit: Sales and MarketingAreas of interest: Call CenterRequisition Number: 2026-83451SIB470
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Lead a team focused on delivering a high-quality customer experience while meeting and exceeding residential sales goals in a fast-paced call center environment. As a Supervisor, Residential Inbound Sales at Spectrum, you’ll coach and develop representatives, manage daily inbound sales activity, reinforce the sales process and tools, and drive revenue and performance outcomes.
How You’ll Make an Impact
Coordinate daily execution of the inbound sales model and oversee team sales activities to meet revenue and performance goals
Provide coaching and development to Sales Representatives by monitoring interactions, tracking performance metrics, and delivering timely individual feedback
Monitor calls and performance metrics, provide timely individual feedback and coaching
Motivate the team and lead regular meetings to review results, share best practices, and reinforce sales behaviors and standards
Partner with Marketing and other departments to monitor campaign performance, provide post-launch feedback, and remove obstacles to sales execution
Perform staffing and administrative activities including recruiting, onboarding, scheduling, approving time off and timesheets, reconciling commissions, and approving customer credits in line with policy
Working Conditions
Office environment
Occasional travel as required
What You’ll Bring to Spectrum
Required Qualifications
Education
High School diploma or equivalent
Experience
2 + years of inside sales experience with commercial experience preferred
Skills
Ability to recruit, develop, maintain and optimize a team of sales professionals
Knowledge of voice, data and television products and services
Ability to supervise and motivate others
Effective written and verbal communication skills with team members and customers
Proficient with multitasking, organization and prioritization
Ability to work independently and collaboratively
Ability to use a personal computer and software applications such as Microsoft Office
Preferred Qualifications
Education
2+ years of post high school education
Experience
1 + years of supervisory or leadership experience, preferably in inside sales
#LI-MS2 SIB470 2026-83451 SIB470 2026
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $43,800.00 and $72,500.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
In addition, this position has a commission earnings target starting at $23,000.
Get to Know Us Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you’ll be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet®, Mobile, TV and Voice products. Watch this video to learn more. Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
