Customer Service Representative - $20/hour (On-Site)
Appleton, Wisconsin
As tech-savvy problem solvers, Customer Service Representatives – Video Repair make a real difference to their customers and our company. Use your thorough training and understanding of Spectrum video technology to provide the support and repair services that keep people connected and informed. There's a lot to work with, so we make sure you get the dependable mentoring and coaching that keeps you well-versed and supported. We promote a positive environment and make sure you have what you need to succeed. If you're eager to learn, this is a role with a lot of potential.
- Full-time
- Job level: Entry
About us
Spectrum is connecting more people in more places with our advanced TV, Internet, Voice and Mobile services. Join the 32 million-plus Spectrum community, where a commitment to customer satisfaction, superior entertainment and communication products inspire us to think bigger and aim higher.
Success profile
What does it take to be a successful Customer Service Video Repair Representative at Spectrum? Check out the top traits we're looking for and see if you have the right mix.
- Communicator
- Result-driven
- Problem-solver
- Multi-tasker
- Patient
- Tech savvy
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Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:
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Healthcare
Health Insurance (Medical/Prescription Drug, Dental and Vision).
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Paid time off
Paid Holidays, Personal days, Vacation and Sick Time.
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Access discounted company services
You have the chance to use company services at little to no cost where available.
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Education reimbursement
We provide reimbursement up to $5250 per calendar year for approved eligible courses.
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Retirement savings/401K
We provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.
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Life and disability insurance
Basic Life and Accidental Death and Dismemberment (AD&D) Insurance of two times your pay.
Responsibilities
“Spectrum was recently awarded a “Best-in-State Employer” in Wisconsin by Forbes in 2020! We are growing and adding to our inbound Customer Care team in our Appleton Call Center.
We provide some of the best benefits in the Fox Valley, such as:
Free home cable (includes HBO/premium channels), internet and home phone
Discounted mobile phone services
13 weeks of comprehensive paid training
Excellent Professional Growth Program with up to a 5% increase within first year
6% dollar for dollar 401k match plus an additional 3% for a Retirement Fund
Tuition Reimbursement up to $10,000 a year!
Low cost health, vision and dental insurance within your first 30 days
What is the Video Repair Representative role?
It's about building relationships and turning the knowledge you gain in training into customer service wins. Representatives make a real difference to customers and the company, providing over-the-phone video support and repair services that keep people connected. You’ll have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make together. If an issue calls for extra attention, bring in additional internal support and field technicians to get things back on track. Understanding the products and your customers’ sense of urgency will help you create a satisfying customer experience.
It’s all about learning and growing.
This may be new for you, but the journey is all mapped out. There's a lot to learn, and our thorough, fully paid training can make you an authority on Spectrum's industry-leading products and services. After that, you’ll be ready to identify issues with customer-facing systems and troubleshoot like a pro. The industry moves quickly; to stay on top of it, we provide training updates to keep you current on our newest products, services, and upgrades so you'll be ready for any question that comes your way. One-on-one time with department leaders and additional support give you everything you need to create a streamlined process for your customers and yourself.
Job Duties Include:
- Actively engaging and providing superior service to our inbound customers
- Effectively assessing and troubleshooting equipment issues
- Utilizing problem solving skills to resolve customer questions and concerns
Email us at jennifer.scheel@charter.com , call Jennifer at 920.831.9116 or apply online today at jobs.spectrum.com to launch your next career!
What's required to get started?
The minimum qualifications for the Representative are:
- Ability to read, write, speak and understand English
- High School Diploma or GED
Preferred qualification
- 6 months or more customer service experience
- 1 year or more working with computers and multiple software applications
- 6 months or more heavy volume phone experience in a customer service/call center job
Are you ready to join our team?
- Now that you know a little more about us, why not apply now? Heads up! There is a brief assessment in the application. We recommend taking the assessment in a distraction-free environment.
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
