Customer Service Representative - $20/hour (On-Site)
Appleton, Wisconsin
As tech-savvy problem solvers, Customer Service Representatives – Video Repair make a real difference to their customers and our company. Use your thorough training and understanding of Spectrum video technology to provide the support and repair services that keep people connected and informed. There's a lot to work with, so we make sure you get the dependable mentoring and coaching that keeps you well-versed and supported. We promote a positive environment and make sure you have what you need to succeed. If you're eager to learn, this is a role with a lot of potential.
- Full-time
- Job level: Entry
About us
Spectrum is connecting more people in more places with our advanced TV, Internet, Voice and Mobile services. Join the 32 million-plus Spectrum community, where a commitment to customer satisfaction, superior entertainment and communication products inspire us to think bigger and aim higher.
Success profile
What does it take to be a successful Customer Service Video Repair Representative at Spectrum? Check out the top traits we're looking for and see if you have the right mix.
- Communicator
- Result-driven
- Problem-solver
- Multi-tasker
- Patient
- Tech savvy
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Rewards
Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:
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Healthcare
Health Insurance (Medical/Prescription Drug, Dental and Vision).
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Paid time off
Paid Holidays, Personal days, Vacation and Sick Time.
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Access discounted company services
You have the chance to use company services at little to no cost where available.
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Education reimbursement
We provide reimbursement up to $5250 per calendar year for approved eligible courses.
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Retirement savings/401K
We provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.
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Life and disability insurance
Basic Life and Accidental Death and Dismemberment (AD&D) Insurance of two times your pay.
Responsibilities
At a Glance
We are growing and adding to our inbound Customer Care team in our Appleton Call Center.
We provide some of the best benefits in the Fox Valley, such as:
- Free home cable (includes HBO/premium channels), internet and home phone
- Discounted mobile phone services
- 13 weeks of comprehensive paid training
- Excellent Professional Growth Program with up to a 5% increase within first year
- Retirement contribution of up to 9% of pay per year
- Tuition Reimbursement up to $10,000 a year!
- Low cost health, vision and dental insurance within your first 30 days
What to expect in this role:
It's about building relationships and turning the knowledge you gain in training into customer service wins. Our representatives make a real difference to customers and the company, providing over-the-phone video support and repair services that keep people connected. You’ll have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make together. If an issue calls for extra attention, bring in additional internal support and field technicians to get things back on track. Understanding the products and your customers’ sense of urgency will help you create a satisfying customer experience.
Job Duties Include:
Actively engaging and providing superior service to our inbound customers
Effectively assessing and troubleshooting equipment issues
Utilizing problem solving skills to resolve customer questions and concerns
What's required to get started?
The minimum qualifications for the Video Repair Representative are
- Ability to read, write, speak and understand English
- High School Diploma or GED
Preferred qualification
- 6 months or more customer service experience
- 1 year or more working with computers and multiple software applications
- 6 months or more heavy volume phone experience in a customer service/call center job
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
