Full TimeAustin, TexasPosted 11/06/2025Business unit: Customer OperationsAreas of interest: Business AnalysisRequisition Number: 2025-64980BGN331
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
COMMUNICATIONS DESK ASSOCIATE BUSINESS ANALYST
Job Summary This position is responsible for analyzing business operations and recommending solutions to align individual business functions with organizational goals. This role gains understanding of the structure, policies, and operations of an organization, and assists in recommending solutions to improve general business processes and planning. This position can collaborate with one or several business units or functions.
Working Schedule 1:30pm - 10:00pm (Workdays, including weekends: to be determined.)
Twice a month on-call required for 24/7 coverage.
LOCATION
12012 North Mopac Expressway Austin, Texas 78758
ESSENTIAL RESPONSIBILITIES OF THIS POSITION
• Actively and consistently support all efforts to simplify and enhance the customer experience. • Under general supervision work with business stakeholders analyze business operations and recommend solutions to align individual business functions with organizational goals. • Work on gaining understanding of the structure, policies, and operations of an organization, and assist in recommending solutions to improve general business processes and planning. • Compile, analyze, interpret, and present data related to current and future operation. • Create reports, charts, graphs and presentations to aid in proposing new strategies for successful business changes. • Develop project estimates by identifying phases and elements, personnel requirements, and costs. • Analyze external market dynamics and other data sources to assess trends and assist in developing actionable insights and recommendations to management, via understanding of the business model and the information available for analysis. • May make recommendations for solutions or improvements that can be accomplished through new technology or alternative uses of existing technology. • Perform other duties as requested.
WHAT YOU’LL BRING TO SPECTRUM
Required Skills/Abilities and Knowledge. • Ability to read, write, speak and understand English. • Ability to prioritize and organize effectively. • Ability to work independently, as well as in a collaborative and dynamic team environment. • Ability to handle multiple projects and priorities. • Ability to analyze and interpret data. • Ability to quickly identify business problems/opportunities. • Ability to communicate orally and in writing in a clear and straightforward manner. • Ability to communicate with all levels of management and company personnel. • Ability to manage multiple projects at one time. • Ability to prioritize and organize effectively. • Knowledge of software applications such as Word, Excel, etc.
Required Education Bachelor's degree in business or related field or equivalent combination of education and experience
Required Related Work Experience and Number of Years 0-2 years: Business analysis or related experience
SPECTRUM CONNECTS YOU TO MORE • Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company. • Supportive Teams: Who you are matters here. We aim to foster an inclusive workplace where every person is empowered to bring their best ideas. • Learning Culture: With a focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career. • Total Rewards:See all the ways we invest in you—at work and in life
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
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