Business Analyst

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Full Time Austin, Texas Posted 08/13/2026 Business unit: Customer Operations Areas of interest: Business Analysis Requisition Number: 2026-80258-1 BGN332

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you excel in fast-paced environments where operational awareness and strategic thinking drive business outcomes? As a Business Analyst for the Communication Desk at Spectrum, you will monitor business-impacting events, evaluate processes, and partner with stakeholders to deliver recommendations that enhance operational response and communication flow. Your role is pivotal in connecting frontline activities to broader business objectives, ensuring critical issues are managed effectively and continuous improvement in daily operations supports executive leadership across the organization.

Working Conditions

This position supports a 24/7/365 operation and requires flexibility to work varied hours, including participation in an on-call rotation to support business and operational priorities.
The anticipated starting shift for this position is 7:00 AM to 3:30 PM CT Sun-Thurs; however, work schedule assignments may be adjusted based on business needs.

How You’ll Make an Impact

Collaborate with stakeholders to analyze business operations and propose solutions that support organizational goals
Evaluate organizational structure, policies and procedures to identify opportunities for enhanced processes and planning
Compile, interpret and present data to inform decisions regarding current and future operations
Create reports, charts, graphs and presentations that help shape new business strategies
Develop project estimates by identifying phases, personnel needs and associated costs
Assess external market trends and data sources to deliver actionable recommendations to management
Recommend improvements that may involve new technologies or alternative uses of existing technology
Support management of critical incidents from initial engagement through final resolution, including coordination of updates, documentation and follow-through across impacted teams
Provide concise, business-friendly communications to leadership and stakeholders regarding incident status, scope of impact, mitigation efforts and next steps
Participate in bridge calls, shift handoffs and cross-functional coordination efforts to maintain continuity during active operational events
Proactively support lower-priority operational workstreams when critical events are not active, including monitoring, email response coordination, frontline support and process guidance

What You’ll Bring to Spectrum

Required Qualifications

Education

Bachelor’s degree in business or related field or equivalent combination of education and experience

Experience

2+ years of business analysis or related experience

Skills

Strong prioritization and organizational skills
Ability to work independently and collaboratively within teams
Capable of managing multiple projects and priorities simultaneously
Proficient in analyzing and interpreting data
Quickly identifies business opportunities and challenges
Effective verbal and written communication with all levels of management
Comprehensive knowledge of software applications including Word and Excel

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A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

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