Full TimeCharlotte, North CarolinaPosted 10/21/2026Business unit: Corporate-CCLAreas of interest: Customer ServiceRequisition Number: 2026-85531HES304
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Do you thrive in roles where your expertise directly shapes solutions for others? At Spectrum, the Accommodation Specialist delivers expert guidance and supports employees and candidates by reviewing complex medical accommodation requests in compliance with ADA and all relevant laws. By collaborating with internal partners and analyzing medical information, you help ensure consistent and effective accommodations that make a measurable difference for those with medical restrictions or disabilities.
How You’ll Make an Impact
Review and analyze medical documentation to determine eligibility for accommodations under ADA and Spectrum standards
Coordinate and manage end-to-end accommodation cases, including implementation, tracking and follow-up within the accommodations tool
Respond promptly to communications from Human Resources, COE staff and employees to address accommodation needs
Support internal investigations related to accommodation claims and engage key partners such as HR Business Partners, Health Care Providers, Vendor Partners and Compliance teams
Generate and interpret reports and metrics, identifying trends and recommending process improvements
Deliver individualized analysis and recommendations for accommodation requests, engaging in the interactive process to identify reasonable solutions
Educate managers and HR Business Partners on Spectrum’s accommodations process and related regulations
Working Conditions
Office work environment
Must be able to work between 8am-8pm EST, Monday-Friday
Ability to work a flexible schedule
What You’ll Bring to Spectrum
Required Qualifications
Education
Bachelor’s degree in Business Administration, Human Resources or related field, or equivalent work experience
Experience
3+ years of Human Resources experience
Skills
Ability to read, write, speak and understand English
Proficient negotiation skills
Understanding of Americans with Disabilities Act (ADA)
Knowledge of return-to-work and stay-at-work strategies
Conflict management, decision making and collaboration skills
Proficiency in Microsoft Office programs including Outlook, Excel and Word
Critical thinking skills
Effective verbal, written and interpersonal communication
Attention to detail
Ability to maintain confidentiality
Ability to work in a team environment
Preferred Qualifications
Experience
Disability claims management experience
Medical disability or vocational rehabilitation experience
HES304 2026-85531 HES304 2026
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
