Business Sales Customer Solutions Representative
Charlotte, North Carolina
Overview
Local companies are counting on us to stay connected. And you can be the one to make sure that they do. Call Center Sales – SMB Retention Representatives are experts on all things Spectrum. From our call centers, you’ll help resolve concerns from our business customers. It’s a tall order, but with our comprehensive training, we know you can do it. And when you do, major possibilities are waiting for you in our company.
Success Profile
What makes a successful Spectrum Call Center Sales – SMB Retention Representative? Check out the top traits we’re looking for and see if you have the right mix.
- Analytical
- Good listener
- Persuasive
- Goal-oriented
- Competitive
- Trustworthy
Our Call Center Sales – SMB Retention Representatives are focused on customer relationship building and product knowledge for small and midsized businesses (SMB) in the communications and entertainment space. These Sales professionals are goal-orientated, motivated to succeed, and focused on the customer experience. Get the inside story on what it’s like to be a part of the Spectrum Call Center Sales – SMB Retention team.
The Day to Day
As a Call Center Sales – SMB Retention Representative, you’ll find solutions to maintain and grow existing relationships with our business customers who request to downgrade or disconnect their Spectrum services. We want our customers to get the best value for their investment in us, and as a Call Center Sales – SMB Retention Representative, you can help them do just that.
Upbeat Environment
From the comfort of our modern call centers, you’ll work in a dynamic, diverse and inclusive team environment while fielding customer inquiries. You’ll be trained to effectively promote Spectrum’s wide variety of products and services in a competitive, pay-for-performance culture with uncapped commissions.
A Deliberate Path to Success
With plenty of dedicated peer and mentor support, our fully paid training programs shape new Call Center Sales – SMB Retention Representatives into quick-thinking call center sales professionals. As a part of our Inside Sales team, the earning potential is limitless, and with commission bonuses awarded for qualifying sales, you can boost your income to six figures here.
Don’t have Sales experience? Our team will work with you in the classroom and on the go to get you comfortable in your new role. If you have experience, we will help you fine-tune your skills so you that you can succeed.
Earn More, Faster
Our total compensation package creates opportunities for significant earnings. Enjoy bonus income while you are in training and learn how to maximize your commission potential.
Comprehensive Training
Designed to provide the support and skills you will need for success, our immersive training program combines classroom, virtual and observational learning with hands-on experience. We help you achieve comfort and mastery in your new role by teaching the sales, soft skills, resources and tools needed to succeed.
Build Your Career
If you’re looking for a company that promotes from within, Spectrum is the company for you. Establish yourself as a successful Inside Sales Representative within a great company that offers the best in entertainment and communications connectivity. With over 95,000 employees throughout the country, and career mobility in fields ranging from sales and marketing to product management and technology, your opportunities are limitless!
Rewards
Responsibilities
Are you passionate about helping small businesses achieve more through exceptional service? As a Business Sales and Retention Specialist at Spectrum Business, you’ll engage with valued business customers, resolve their concerns and recommend tailored solutions that boost their success. Join us to create meaningful connections and deliver impactful experiences that drive loyalty and growth for Spectrum Business’ business customers.
How You’ll Make an Impact
- Strengthen customer relationships by actively listening and identifying opportunities to enhance or retain services while meeting monthly save and sell targets
- Guide customers through consultative discussions to uncover needs, recommend additional services and optimize current product offerings and pricing
- Educate customers on the advantages of Spectrum Business products including Internet, Voice, TV and Mobile to maximize their value
- Address customer concerns empathetically, ensuring timely resolution and full ownership of each issue from start to finish
- Communicate professionally with customers and collaborate with internal teams to provide effective solutions and maintain high service standards
- Demonstrate resilience and composure during escalated situations, reframing objections as opportunities to retain and educate customers
- Navigate multiple computer systems efficiently while multitasking such as handling customer inquiries, processing orders and building rapport
Working Conditions
- Work in a high-energy, team-oriented, in-office call center environment
What You’ll Bring to Spectrum
Required Qualifications
Education
- High school diploma or equivalent
Experience
- 1+ years of sales experience
Skills
- Ability to read, write, speak and understand English
- Communicate clearly and professionally
- Availability for a flexible schedule and overtime when needed
- Working knowledge of telecommunications services such as Video, Internet, Voice and Mobile
- Proficient use of computer and multiple software applications at once
- Proven track record of sales success
Preferred Qualifications
Education
- Associates degree or higher in a related field of study (e.g., Business Administration, Sales, Marketing, Communications, or related)
Experience
- 2+ years of Call Center experience in the areas of customer service and or phone / sales
- CSG billing software experience preferred
- B2B sales experience
- Telecommunications or Mobile product sales
Skills
- 2+ years of call center experience
#LI-CB3
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
No jobs have been viewed recently.