Personal and professional growth are waiting for you at Spectrum Enterprise. Immerse yourself in new concepts and technologies. Earn your certifications and follow a direct path to advancement into network engineering and other tech support opportunities. Spectrum operations cover 32 metro areas and 41 states, providing fiber-based solutions to many of America's largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. As first responders, we're improving functionality and making a difference for our clients every day.
Job type: Full-time
Job level: Mid level
Career progression
Success profile
What makes a successful Spectrum Enterprise Technical Support technician? Here are some of the top traits we're looking for to see if you have the right mix.
Communicator
Analytical
Proactive
Good listener
Problem solver
Technically savvy
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Take a look inside hosted communications, a cloud-based spectrum enterprise client solution
Spectrum Enterprise
Speaker 1: The way we communicate is evolving. Smartphones, messaging, mobile apps, and video are how enterprise teams collaborate to keep pace with the demands of business today. And to survive and thrive in this changing environment, your technology has to evolve too. That's why Spectrum Enterprise offers hosted communications, a fully managed cloud-based solution that transforms the way you work by enhancing your business's communication capabilities.
With hosted communications, you get clear, reliable service using dedicated bandwidth on Spectrum Enterprise's all fiber network, ensuring end to end reliability and performance. Hosted communications improves how your teams connect to each other and your clients from their desks, mobile phones, laptops, and other portable devices. It's about giving employees the tools to work smarter and more efficiently, like the ability to easily hand off calls from desktop to mobile. They can respond faster and collaborate more effectively.
With hosted communications from Spectrum Enterprise, there's zero investment upfront. It's a scalable solution covered by a predictable monthly service charge built to meet the needs of your business today and grow as those needs change in the future. And as technology advances, upgrades are seamlessly executed in the cloud so your system is always up-to-date without the cost, interruptions, and risks associated with premise-based hardware and software you have to purchase and maintain. Plus, Spectrum Enterprise hosted communications is fully managed. Support is available 24/7 365. Advance productivity and mobility with hosted communications, the seamless solution that takes your enterprise to the next level. Learn more at enterprise.spectrum.com/hosted.
We believe that every fiber lit building fuels the industry in all of us
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Connecting you to comprehensive benefitsLearn More
Rewards
Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:
Professional development
Development programs and ongoing training to build technical expertise.
Company rewards
Free and discounted Spectrum services where available.
Retirement savings/401K
We provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.
Comprehensive benefits
Highly competitive medical, prescription drug, dental and vision benefits.
Industry certifications
Company-sponsored certifications and additional financial incentives once achieved.
Education assistance
Tuition reimbursement program for undergraduate and graduate level coursework.
Responsibilities
Position Type: Full TimeLocation: Charlotte, North CarolinaDate Posted: Date posted 10/28/2025Areas of interest: Call CenterRequisition Number: 2025-64347Business unit: Spectrum BusinessCRP101This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Do you want to be part of a high-performing collaborative team troubleshooting technical issues and ensuring client success? You can do that. Ready to connect with clients across multiple industries and work with smart teams to find the best possible solution? As a part of Enterprise Technical Support at Spectrum Business, you can do that.
Spectrum Business provides modern enterprise technology solutions that meet the unique needs of some of the country’s biggest brands. If you’re looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment.
BE PART OF THE CONNECTION
No two days are the same as you connect with clients from within our 24/7/365 operations center via phone, trouble ticket, email and client portals. You troubleshoot technical issues for our voice, video, data and managed services by providing step-by-step resolution directions and collaborating with other departments.
How you can make a difference:
Provide expertise on networking issues, including WAN, LAN, fiber and Voice technologies to ensure uptime.
Maintain an accurate database and document complex technical issues for repair teams.
Coordinate resolution efforts with NOC, Network Engineering and other teams while keeping clients informed.
Avoid future issues by investigating and identifying the root cause of issues.
Enhance the client experience through process reviews, analysis and recommendations.
Follow this link to learn more about a day in the life of an Enterprise Technical Support team member.
WHAT YOU'LL BRING TO Spectrum Business
Required Qualifications
Experience: Experience in technical support or network troubleshooting experience in a 24/7 operations or call center environment; Experience working with fiber-based networking or managed services.
Education: Bachelors or associates degree in a technical field or equivalent experience.
Technical Skills: Familiar with network protocols, RF, routers, layer-2 switches, VPN, CWDM, HFC, plant and delivery system, routing protocols and policies and WiFi and VoIP platforms; Knowledge of enterprise hardware and software technical environments; Proficient in Microsoft Office suite.
Skills: Skilled in troubleshooting technical issues, failed equipment, facility issues and escalating as appropriate; Effective English communication skills.
Abilities: Thrives under pressure making decisions and demonstrating a sense of urgency
Preferred Qualifications
Cisco or Juniper certification or equivalent.
CRP101 2025-64347 2025
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
