Full TimeCharlotte, North CarolinaPosted 12/22/2025Business unit: Spectrum BusinessAreas of interest: Account ManagementRequisition Number: 2025-67273CAM300
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Ready to cultivate multi-level relationships and coordinate cross-functional efforts to meet account needs? You can do that. Do you want to research client issues and provide feedback to leadership on issue prevention? As a Client Service Account Specialist at Spectrum Business, you can do that.
Spectrum Businessprovides modern enterprise technology solutions that meet the unique needs of some of the country’s biggest brands. If you’re looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment.
As someone who sees the world through the client’s eyes, you understand and anticipate all their questions and concerns. You establish mutually beneficial processes to improve relationships and contribute to improving the long-term retention of clients. You proactively support the existing client base by collaborating with teams in person and digitally within an office environment.
WHAT OUR CLIENT SERVICES ACCOUNT SPECIALISTS ENJOY MOST
Support various client outreach initiatives to maintain accounts, increase revenue and improve the client experience.
Assist in the creation of long-term account service plans and positioning strategies.
Participate in internal project meetings to provide insight as needed during project planning.
Maintain and update internal databases with accurate client information.
Resolve client needs, issues or questions and serve as a client advocate when interacting with internal teams.
Monitor internal reports to maintain compliance with processes and procedures.
WHAT YOU'LL BRING TO SPECTRUM BUSINESS
Required Qualifications
Experience: Two or more years of sales relationship administration and Salesforce experience; Three or more years of ICOMS/CSG experience.
Education: High school diploma or equivalent. Technical Skills: Familiar with the telecommunications industry and fiber processes; Proficient in Microsoft Office.
Skills: Relationship-building, project management, prioritization, organizational, issue resolution and English communication skills.
Abilities: Deadline-driven with the ability to establish long-term client rapport while managing multiple projects.
Preferred Qualifications
Two years of experience as an Account Coordinator.
#LI-EW1 CAM300 2025-67273 2025
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
