Client Services Manager III, Spectrum Business
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
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Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Do you thrive on solving complex client challenges for high-value enterprise accounts? Spectrum Business is seeking a Client Services Manager III to lead tailored interactions and escalations for our most significant client/ level of complexity, ensuring seamless communication across sales, billing, Accounts Receivable, Federal Compliancetechnical support, and operations. This expert role is dedicated to continuous improvement and partnership, delivering meaningful impact throughout every stage of the client relationship.
How You’ll Make an Impact
- Advocate for top-tier enterprise clients by guiding functional teams to resolve issues efficiently and enhance overall satisfaction for our clients with the highest complexity and monthly revenue.
- Lead account profile audits to ensure accurate updates and management across client portfolios
- Support client finance and technical teams by facilitating proper billing for services rendered
- Recommend improvements to internal processes and tools, driving better client experiences and operational efficiency
- Monitor client activities proactively to minimize escalations and provide timely resolutions
- Engage boundary partners in billing and operational reviews to ensure revenue assurance and minimize client churn
- Track and report on account trends, installation, network service, maintenance and disconnect activities, aligning outcomes with client initiatives
- Ability to initiate and work through complex billing reconciliations.
- Ability to understand Federal terminology, processes and to be able to decipher billing terms, prices, services, and special account handling in government purchase orders and contracts.
Working Conditions
- Office environment. This role observes a hybird work schedule: 4 days in office /1 day remote
- Valid driver’s license with a satisfactory driving record as defined by Spectrum Business standards
- Day and overnight travel may be required up to 40%
What You’ll Bring to Spectrum
Required Qualifications
Education
- Bachelor’s Degree preferred or equivalent combination of education and experience
Experience
- 4+ years of telecommunications client services or sales client services experience
Skills
- Ability to read, write, speak and understand English
- Knowledge of relational databases and ability to create stored procedures
- Ability to manage multiple projects simultaneously, prioritize and organize effectively
- Experience working with cross-functional teams and building relationships with customers
- Proficiency in MS Office, Salesforce and CRM tools
- Knowledge of telecommunications industry, specifically cable television products and services
- Understanding of sales strategies and procedures
Preferred Qualifications
Experience
- Prior experience in a client service environment
- Prior experience in the telecommunication industry working with large enterprise clients
- Prior experience working with Federal/Goverment clients
#LI-NT1
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
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