As detail-oriented service experts, Spectrum Offline Customer Support Specialists work hard to solve customer issues. Fully paid training and supportive leaders help new Specialists get comfortable with the tools, programs, and techniques that put them on the path to success. Coming from diverse backgrounds and levels of experience, what unites us is a shared goal to create positive experiences for our customers.
Learn about our more than 93,000 employees, products and services, and advertising solutions offered to 32 million customer relationships in 41 states.
Date posted 10/30/2025Business unit: Sales and MarketingRequisition Number: 2025-64035Charlotte, North CarolinaPosition Type: Full Time
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Are you excited about helping people with their digital interactions? Join our team as a Digital Support Specialist, where you'll enhance sales by efficiently handling orders and customer inquiries. You'll collaborate across departments to promote our products and services, adhering to company policies to support growth through exceptional service.
What our Digital Support Specialist Enjoy Most About the Role
Employing sales strategies to enhance product and service offerings and sharing successful techniques with colleagues.
Contributing to the enhancement of customer satisfaction and retention.
Processing orders for cable, internet, voice, and mobile services efficiently with new customers and partners.
Addressing order issues across various vendors to optimize the delivery of our digital products.
Working Conditions
Office environment with variable hours; may include weekends, holidays, and split days off.
Required Qualifications
Education
High School Diploma or Equivalent
Experience
+2 years of experience in sales or customer service.
Skills & Abilities
Fluent in English, with strong reading, writing, and speaking skills.
Excellent organizational and multitasking capabilities.
Ability to work both independently and collaboratively.
Effective problem resolution skills for customer complaints.
Demonstrate sound judgment in job performance.
Prioritize tasks efficiently.
Comfortable with prolonged periods of sitting and handling numerous calls.
Proficient in computer usage and various software applications
Preferred Qualifications
Experience with consultative sales techniques, including needs analysis and closing.
Strong problem-solving skills and ability to thrive in fast-paced settings.
Effective communication skills to understand caller needs and provide solutions.
Familiarity with cable/telephony products and services.
Knowledge of Cable, Internet, Voice, and Mobile industries.
Understanding of product information, packaging, pricing, and promotions.
CSU102 2025-64035 2025
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
