Full TimeCharlotte, North CarolinaPosted 03/16/2026Business unit: Spectrum Business1Areas of interest: SalesRequisition Number: 2026-71325-1SCH315
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Ready to elevate relationships and drive satisfaction for top partners? As a Partner Support Manager at Spectrum, you’ll champion business excellence by managing key accounts, collaborating across teams and delivering exceptional support. This role lets you shape the partner experience while advancing impactful solutions for our clients.
How You’ll Make an Impact
Build and maintain strong relationships with master agent and VAR partners
Collaborate with sales, technical teams, order management and other internal groups to ensure seamless account management and partner satisfaction
Facilitate strategic business planning sessions and deliver comprehensive business reviews alongside partner Sales Managers
Manage order flow, project management, installations and changes to meet partner needs and expectations
Resolve complex issues and escalations by researching solutions and coordinating across multiple teams
Develop and distribute reporting, review processes and procedures and conduct partner training sessions
Guide internal teams in identifying and addressing issues that affect partner accounts
Working Conditions
Office environment
What You’ll Bring to Spectrum
Required Qualifications
Education
Bachelor’s degree or equivalent
Experience
3+ years of related sales or sales support experience
Skills
Ability to read, write, speak and understand English
Proficiency in Microsoft Office and Salesforce
Capable of delivering presentations to large groups and engaging with customers internally and externally
Proven record of building strong working relationships
Self-directed with ability to handle multiple tasks efficiently and effectively
Preferred Qualifications
Experience
Account management experience, preferably within the telecommunications industry
#LI-JH2 SCH315 2026-71325 2026
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
