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Supervisor, Outside Sales

Duluth, Georgia

Responsibilities

Date posted: 11/29/2024 Requisition Number: 2024-44466 Business unit: Marketing Location: Duluth, Georgia Area of Interest: Outside Sales Position Type: Full Time SDT465

“Average target compensation of $100K + uncapped incentives”

JOB SUMMARY

Supervise the daily operations of a geographically assigned sales team that sells to our residential customers offering best-in-class services and supporting goals of soliciting new prospective customers.


MAJOR DUTIES AND RESPONSIBILITIES

  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Responsible for meeting and exceeding budgeted headcount and sales goals.
  • A charismatic and enthusiastic leader with skill and experience in creating excitement and energy, building and leading teams, and developing skills in others.
  • Strong project management skills and the ability to prioritize multiple tasks and initiatives in a fast-paced environment.
  • Recruit, interview, hire, and train Residential Connectivity Sales staff.
  • Set clear expectations and hold employees accountable when expectations are not met in a consistent and fair manner.
  • Possess the knowledge and expertise to lead, guide, and develop Residential Connectivity Sales Specialists in their role.
  • Identify knowledge and training gaps within the Residential Connectivity Sales Specialist team and develop plans to address them.
  • Be familiar with reporting and analytics necessary to drive and support business decisions.
  • Collaborate with other departments and support teams to achieve goals and objectives.   
  • Work allocated will consist of approximately 60% fieldwork and 40% office work.
  • Coach to and follow Charter’s Sales Process.
  • Communicate territory assignments to Residential Connectivity Sales Specialists.
  • Monitor the payroll process and ensure timely and accurate approval of all commission payments.
  • Handle employee relation issues, including performance appraisals, coaching, and training.
  • Completes administrative tasks related to all sales activities and ensures their team does the same.
  • Has a detailed understanding of Charters product offerings and value proposition in the markets they sell in.
  • Maintains current, in-depth knowledge of the marketplace, including competition, and ensures relationships with customers, business partners, and co-workers are positive and professional.
  • Prepares reports as needed.
  • Perform other duties as requested by leadership.

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

  • Ability to read, write, speak and understand the English Language.
  • Excellent communication, interpersonal and organizational skills
  • Possess strong technical and computer skills
  • Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle
  • Ability to work outside for extended periods in any season and/or during inclement weather
  • Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications
  • Must be able to work non-traditional work hours such as evenings and weekends
  • Valid driver´s license, satisfactory driving record within Company required standards, and auto insurance
  • Ability to complete documentation accurately.

Required Education

  • Bachelor´s degree in business or marketing, or equivalent work experience.

Required Related Work Experience and Number of Years

  • 2+ years of Outside Sales or related work experience.

PREFERRED QUALIFICATIONS

Preferred Skills/Abilities and Knowledge

  • Knowledge of Direct Sales practices
  • Experience with consumer education of products and services
  • Knowledge of cable or telecommunications services

Preferred Related Work Experience and Number of Years

  • Sales Supervisory experience preferred - 0.5+

WORKING CONDITIONS

  • Field and Office environment
  • Outside field environment with exposure to inclement weather
  • Travel as required

SDT465 2024-44466 2024

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


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