Full TimeEau Claire, WisconsinPosted 09/11/2026Business unit: Sales and MarketingAreas of interest: RetailRequisition Number: 2026-82451SRL402
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Have you ever imagined leading a team that shapes the customer experience and drives sales success every day? As a Retail Store Manager at Spectrum, you’ll help guide, motivate and develop your retail team to deliver exceptional service and build lasting customer relationships. Step into a management role where your leadership directly impacts the store’s performance and the growth of your team.
How You’ll Make an Impact
Lead and inspire your team alongside the Market Manager to exceed sales targets and operational goals while ensuring a welcoming and organized retail environment
Foster strong customer relationships by resolving escalations, listening actively and utilizing proven sales techniques to retain and upgrade customers
Ensure the store upholds Spectrum’s brand standards and delivers outstanding sales and customer care
Assess sales behaviors and product knowledge, collaborating with management to drive improvements and embrace change
Identify sales and operational issues, developing actionable strategies to enhance store performance
Provide subject matter expertise on store functions, Spectrum products, pricing, promotions and service features, including insights on competitors
Maintain operational excellence in store appearance, inventory management and staffing while minimizing losses
Support employee engagement by onboarding, training and retaining top talent and managing team schedules
Deliver daily coaching and feedback through various forums to promote continuous learning and high performance
Enforce company policies and procedures, including inventory and cash management
Working Conditions
Operate in a retail environment with hours spanning seven days a week, including holidays
Work amid moderate noise levels
Be available to your team during store hours and travel to other locations as needed
Handle physically demanding tasks including lifting up to 35 lbs
Stand for prolonged periods
Adhere to uniform attire and appearance requirements
What You’ll Bring to Spectrum
Required Qualifications
Education
Bachelor’s degree or equivalent work experience
Skills
Ability to read, write, speak, and understand English
Ability to build effective partnerships within all areas of the organization by exhibiting solid interpersonal leadership, influencing and presentation skills
Experience working inside a destination-style retail environment
Proven ability to lead others and motivate them to succeed sales culture
High comfort level with all forms of technology; including mobile devices and video platforms
Knowledge and ability to use computer and software applications
Ability to prioritize, organize, manage multiple tasks/projects and handle change effectively
Ability to make qualitative judgements
Preferred Qualifications
Education
Bachelor’s degree or equivalent work experience
Experience
1+ years of management in a sales or customer service retail environment
1+ years of telecommunications or wireless experience
3+ years of sales or customer service experience
3+ years of experience working in a destination-style retail environment
Skills
Some experience implementing sales training and employee development programs
Some knowledge of identifying sales trends and risks and communicate findings to management
Proven change management abilities
#LI-SS1 SRL402 2026-82451 SRL402 2026
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
