As tech-savvy problem solvers, Customer Service Representatives – Internet/Voice make a real difference to their customers and our company. Use your extensive training to optimize the high-speed services that keep people connected in ways that really matter. There's a lot of technology to work with, so we make sure you get the dependable mentoring and coaching that keeps you well-versed and supported. We promote a positive environment and make sure you have what you need to succeed. If you're eager to learn, this is a role with a lot of potential.
Full-time
Job level: Entry
Career progression
About us
Spectrum is connecting more people in more places with our advanced TV, Internet, Voice and Mobile services. Join the 32 million-plus Spectrum community, where a commitment to customer satisfaction, superior entertainment and communication products inspire us to think bigger and aim higher.
Success profile
What does it take to be a successful Customer Service Internet/Voice Representative at Spectrum? Check out the top traits we're looking for and see if you have the right mix.
Multi-tasker
Positive
Proactive
Problem solver
Result-driven
Team player
Hear from our team
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Help our customers stay connectedEach call is its own reward, as you help customers navigate challenges and connect to what matters most.Learn More
Benefits and Compensation at SpectrumTap into benefits that boost your career.Learn More
Rewards
Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:
Healthcare
Health Insurance (Medical/Prescription Drug, Dental and Vision).
Paid time off
Paid Holidays, Personal days, Vacation and Sick Time.
Access discounted company services
You have the chance to use company services at little to no cost where available.
Education reimbursement
We provide reimbursement up to $5250 per calendar year for approved eligible courses.
Retirement savings/401K
We provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.
Life and disability insurance
Basic Life and Accidental Death and Dismemberment (AD&D) Insurance of two times your pay.
Responsibilities
Position Type: Full TimeLocation: Greensboro, North CarolinaDate Posted: Date posted 10/13/2025Areas of interest: Call CenterRequisition Number: 2025-63310Business unit: Customer OperationsCRP114This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Are you positive and proactive with a passion for helping people? Do you enjoy active listening and solving problems? Are you tech-savvy and love to multi-task? Then you’ll thrive as a professional Customer Service Representative at Spectrum. Customer Service Representatives are vital to our mission, taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers.
Start Date:December 5, 2025
BE PART OF THE CONNECTION
As a Customer Service Rep with a focus on Internet and Voice Repair, you'll provide customer support by phone, troubleshoot internet and phone technical issues, and handle basic billing inquiries and payments. Every day, your work will connect people in ways that matter and make a positive impact on our subscribers and the company.
WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST
Continuously learning and turning that knowledge into customer service wins
Uncovering customers needs, creating solutions, and resolving problems
Making a positive impression on customers through a best-in-class experience
Representing a Fortune 100 company with professionalism and courtesy
Working in an open, friendly environment with a supportive, energetic team
We are a large organization operating 24/7 bustling call centers offering a variety of shifts. With your customer-centric mentality and a variety of tools and resources, you’ll overcome challenges and get services running smoothly. Be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum services. If you’d enjoy this type of dynamic job, we want to hear from you.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Education: High school diploma or equivalent
Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
Language: Ability to read, write, speak and understand English
Preferred Qualifications
Experience: 6+ months of customer service or related experience; 6+ months of basic technical support experience; 6+ months of heavy volume phone experience; 6+ months working with computers and software applications
Technical Skills: MS Office, computer skills, typing
Skills: Communication, organization, time management, customer service
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known by our Spectrum products and services, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
