Full TimeGreensboro, North CarolinaPosted 01/02/2026Business unit: Spectrum BusinessAreas of interest: Account ManagementRequisition Number: 2026-67704SCM240
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Ready to advance client relationships while driving business growth? As a Mid Market Account Manager at Spectrum, you will focus on upselling, renewing and retaining voice, data and video services for existing customers in the Mid-market and Enterprise segments. Your consultative approach and dedication to client partnerships will help boost revenue and reinforce Spectrum’s reputation for trusted solutions.
How You Will Make an Impact
Upsell voice, data, cloud and video services to existing customers and secure contract renewals within assigned segments
Win back former customers by presenting compelling solutions and incentives
Achieve monthly revenue quotas through strategic account management and targeted sales activities
Initiate contact with prospective clients through telephone outreach, cold call visits, networking and participation in industry events
Develop customer-centric proposals that articulate Spectrum’s value proposition
Collaborate with Account Executive and Account Consultant teams for seamless handoff and ongoing client management
Maintain comprehensive sales databases to track activity and customer information
Work closely with Sales Support and Marketing teams to drive successful account outcomes
Participate in sales meetings and training sessions to deepen your knowledge and expertise
Working Conditions
Office-based role with occasional travel to customer locations
What You Will Bring to Spectrum
Required Qualifications
Education
High school diploma or general education degree required (GED)
Experience
Working knowledge of computers, computer networking, Internet solutions and fiber-connected networks
Preferred Qualifications
Education
Bachelor’s degree in a business-related field
Experience
Account management or sales experience in the telecommunications B2B industry
Skills
Practical experience using CRM systems such as SalesForce
Proficiency with Microsoft Excel, Word, PowerPoint and Outlook
#LI-JH2 SCM240 2026-67704 2026
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A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
