Advanced Video Engineer IV
Do you have the skills needed to maintain and enhance Spectrum’s advanced video and signal processing systems? As an Advanced Video Engineer IV, you will design, document, implement, and troubleshoot systems in our Video organization. You will work closely with associated Systems Engineering, Advanced Engineering, and IT teams, vendor operations staff as well as internal operations staff on system design and configuration.
How You’ll Make an Impact
- Understand the principles of design and solutions improvement, convert high level designs into production ready implementation plans, develop monitoring solutions, detailed analysis of Ticket information, Tier IV escalation activities, and train others in technologies and solutions
- Deep dive of Root Cause Analysis of outages and events which includes (but not limited to) working with vendors, support center management and update information in an RCA summary of the outage or event
- Work closely with Architects and Engineers in designing, modeling, and implementing break/Fix tools and procedures of new and old technologies
- Document project requirements including scope, level of effort, schedule, testing and terms of delivery to ensure project is completed with highest level of quality on time
- Research and identify technology opportunities and their application to the business
- Stage and validate new hardware and software for proper configuration and performance
- Lead a group of junior and peer engineers to resolve solution performance issues
Working Conditions
- Office environment
May work in Lab or Data Center/Implementation Facility environment
24X7 Video Support Operations environment
Occasional travel as required
On-Call as needed
What You’ll Bring to Spectrum
Required Qualifications
- Education
- Bachelor's Degree in Computer Science, Electrical Engineering, related field or equivalent work experience
- Experience
- 6+ years Video and CDN Engineering, Support
- Skills
Ability to read, write, speak and understand English
Specialized skillset in video transport delivery of MPEG2, MPEG4, HEVC H.264 and H.265
Strong Knowledge in Digital Headend and CPE Control Systems, Encryption Technologies, Session Resource and Management Systems, Back Office environments and interfaces
Effective troubleshooter of video processing and delivery systems
Effective writing and communication skills, able to package complex information in an easy to understand way
Ability to use personal computer and software applications
Systems knowledge (Linux, Unix, Encoders, Video delivery, control and back-office systems)
Infrastructure knowledge (Raw Iron, Steel Cloud, ElasticCloud, OpenStack, AWS, DRM)
Ability to work in a team environment
In-depth knowledge in areas of specialty for specific applications, and general knowledge of supporting or integrating applications creating platform ecosystems
Advanced IP networking knowledge, TCP/IP protocols, Routing, Switching, SNMP, ARP etc
Expert ability to perform MPEG analysis and effectively communicate data analysis results to leadership and group environments (verbal and written)
Expert knowledge in using ticketing and software tools to support the current operations
Expert knowledge of software designing software, such as Visio
Ability to perform duties in a very fast pace 24x7support environment and ability to learn new technology quickly
Ability to use the following office equipment: telephone, copier, fax, and calculator
Ability to use personal computer and software applications
Knowledge of Microsoft Office
Knowledge of Operating systems, Video Delivery and Control equipment and video monitoring systems
Preferred Qualifications
- Education
CCNA/CCNP
SCTE DVEP
Linux
Unix
Oracle
Splunk
Linux, Unix, or other system administration certification are helpful
- Experience
Knowledge of company products and services
Experience in maintaining and troubleshooting video delivery or video applications
Hands on operational experience in performing video devices or systems upgrades, and Break/Fix activities
Experience with internal or external direct customer contact in a technical environment—Technical, Hub, Headend, VOD or Controller Operations, background within an MSO or vendor network environment
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2025-09-21 11:00 PM (UTC) and will be extended if necessary.
The base pay for this position generally is between $88,330.00 and $156,530.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications is known by our Spectrum products and services, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
