Dir, Self-Service Platforms
Let’s go create
Spectrum’s Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences. The diversity of experience available within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.
BE PART OF THE CONNECTION
As a Director, Self-Service Platforms on this team you will play a crucial technical leader role within Self-Service Products and Platforms (SSPP). Accountable for delivering software solutions within the broader SSPP organization, the Dir, Self-Service Platforms will lead front-end application development teams. Responsible for developing a high performing. Success will be measured by the velocity of products launched and customer satisfaction achieved.
WHAT OUR DIRECTORS OF SELF-SERVICE PLATFORMS ENJOY MOST
Actively and consistently supports all efforts to simplify and enhance the customer experience.
Oversee a highly functional team of 20+ developers and testers, responsible for all aspects of front-end software development for one or more Self-Service applications.
Lead UI software development for customer-facing applications supporting Spectrum customers.
Use metrics and reporting to take action to ensure application health and performance
Leverage continuous improvement processes to achieve high performing delivery teams
Solve customer problems through elegant and functional user interfaces
Hold self and team accountable to software delivery commitments
Identify new projects and priorities, constantly validating that the team is aligned and focused on delivering outcomes.
Responsible for the technical execution and decisions for all software solutions created (includes information architecture, software architecture, software design, testing, automation, analytics and instrumentation).
Responsible for the quality and performance of all software solutions created.
Develop an organization that supports outcome delivery, resolving technical debt, responding to production issues, improving quality, and investing in speed and team autonomy.
Set objectives to deliver on business and personal outcomes for self and staff
Partner with internal and external organizations to receive input and to build alignment on technical execution of solutions.
Leverage centralized organizations and functions appropriately and where it brings increased efficiency to the team.
Align team to departmental defaults such as instrumentation, universal design, brand and experience consistency as well as advocate for deviations from defaults where beneficial to the team.
Manage high performing teams by leading, developing, training and providing effective coaching to attract and foster talent.
Create communications for executive consumption regarding roadmap delivery, platform/feature quality and team performance.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
- Experience:
- Experience Leading Complex Projects – 8+ years
- Experience in Application Development Process – 8+ years
- Team (Direct Staff) Leadership- 5+ years
- Budget Management – 2+ years
- Education:
- Bachelor's degree in technical field such as engineering or computer science or relevant work experience
- Technical Skills:
- Possess demonstrated technical knowledge of front-end UI development
- Hands on experience in architecture, design and performance optimization of customer facing applications
- Demonstrated understanding and application of software development design patterns
- Hands on experience developing software in multi-layered, distributed architecture
- Data driven decision making and strong analytical skills
- Direct leadership experience working within multiple UI technology stacks including HTM5/JS and mobile
- Understands where the customer and industry is going and how our products must adapt to meet those needs
- Skills:
- Demonstrated business acumen and sense of urgency to achieve business results
- Demonstrated problem resolution techniques, ability to find solutions
- Demonstrated presentation tool skills, including MS Excel and PowerPoint
- Demonstrated communication skills, verbal and written, for internal and external customers
- Abilities:
- Ability to read, write and speak the English language
- Expert ability to analyze, interpret and present data
- Expert ability to manage complex and diverse projects
- Ability to balance conflicting resource demands and internal pressures with focus towards business priorities
- Ability to communicate effectively orally and electronically
- Ability to make decisions and solve problems while working under pressure
- Ability to develop, communicate and implement strategies and tactics
- Ability to manage and deliver against several initiatives simultaneously
- Ability to supervise and motivate others
- Ability to prioritize and organize effectively
- Travel Ability:
- Office environment
- Schedule:
- Full time
- This position is eligible to work in a hybrid work model (combination of in-office and remote days)
SPECTRUM CONNECTS YOU TO MORE
- Innovative Tools & Tech: Work with high-performing software and applications on the forefront of the digital telecommunications industry.
- Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company.
- Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas.
- Total Rewards:See all the ways we invest in you—at work and in life
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Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2025-04-12 05:46 PM (UTC) and will be extended if necessary.
The base pay for this position generally is between $124,000.00 and $220,000.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
