LERT Analyst I - Specialist
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2025-08-24 04:00 AM (UTC) and will be extended if necessary.
The base pay for this position generally is between $50,500.00 and $80,500.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
BE PART OF THE CONNECTION
Are you prepared to assist with law enforcement requests involving subpoenas, search warrants, and court orders? As a LERT Analyst I at Spectrum, you will provide professional and prompt responses to complex security systems, handling sensitive personally identifiable information (PII), customer proprietary network information (CPNI), and ensure payment card industry compliance (PCI) while strictly adhering to applicable laws and Spectrum policies.
WHAT OUR LERT ANALYST I ENJOY THE MOST
- Process time-sensitive searches submitted to Spectrum by legal entities (Legal Response Operations Center – LEROC) and utilize tools with elevated permissions to identify accounts using IP addresses, phone numbers, names, addresses, email address, SSN, payment details or other provided information.
- Utilize department processes and tools across multiple databases and systems systematically.
- Use existing queries in Splunk and Mobile Billing Systems for reports to identify wireless users and Call Detail Records (CDRs) and interpret complex data for troubleshooting.
- Respond promptly and clearly to emergency calls from Law Enforcement Agents (LEAs) in high-stress situations and answering queries from external agencies and teams.
- Identify threats to life, maintain composure during stressful interactions with Law Enforcement, and handle sensitive issues competently.
- Maintain confidentiality, especially with high-profile suspects.
- Identify and implement process improvements to enhance efficiencies, manage tasks simultaneously and prioritize effectively.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
- Experience:
- One (1+) years of experience in information systems environment, preferably in IT/Network Security
- Customer service experience.
- Education:
- Associate’s degree in information technology, computer science, or equivalent combination of education and experience.
- Skills and Abilities:
- Ability to apply analytical techniques and critical thinking skills, have excellent oral and written communications, and willingness to learn and navigate multiple system applications.
- Ability to utilize Microsoft Office tools, especially Excel and Word, with the ability to prepare and present documents.
- Ability to modify documentation of processes and procedures using tools like Confluence and Microsoft Office Suite.
- Understanding of computer networks.
- Knowledge of security issues, techniques, tools, and implications.
- Ability to multi-task and manage time effectively in a fast-paced environment.
- Ability to work in a team environment, sharing workloads and responsibilities.
- Shift Requirements:
- Sunday - Wednesday, 10:30 am -9:00 pm.
Preferred Education
- Bachelor’s degree or job-related equivalent experience in lieu of degree.
Preferred Skills
- Demonstrate excellent accuracy which plays a crucial role that impacts the company in legal, financial, and marketing implications.
- Excellent interpersonal and customer service skills, ability to maintain positive relationships and work collaboratively with cross-functional teams and Law Enforcement personnel.
- Demonstrate flexibility and situational awareness
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced, deadline-oriented environment with high-volume workflows, collaborate with colleagues and demonstrate sound judgement even in ambiguous situations
- Strong analytical and computer skills.
- Excellent organizational skills and ability to work independently and manage multiple projects at once.
Preferred Related Work Experience
- One (1+) years of security operations experience.
- One (1+) years of experience with law enforcement & law enforcement requests, intelligence, reviewing sensitive content, or public/private sector security org.
SPECTRUM CONNECTS YOU TO MORE
- Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.
- Learning Culture: With a dedicated focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career.
- Innovation: We move businesses forward by delivering high-speed data and fiber technology solutions that power today’s evolving network demands.
- Supportive Teams: Be part of a strong community that gives you opportunities to network and grow and wants to see you succeed.
- Total Rewards:See all the ways we invest in you—at work and in life.
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Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2025-08-24 04:00 AM (UTC) and will be extended if necessary.
The base pay for this position generally is between $50,500.00 and $80,500.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
