Sr Dir, Engineering - Developer Experience, SDKs & Onboarding
Let’s go create
Spectrum’s Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences. The diversity of experience available within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.
BE PART OF THE CONNECTION
Are you ready to lead the strategy and execution of Spectrum’s Developer Experience and Customer Onboarding as a Senior Director, Engineering? In this high-impact role, you will guide the team responsible for SDKs, developer tools, dashboards, and portals, creating a seamless self-service experience. You will ensure successful customer onboarding and explore innovative API integrations to accelerate adoption. Partnering with Product, Sales, and Marketing, your leadership will deliver a frictionless and powerful developer journey, from discovery to mission-critical applications.
How You’ll Make an Impact
- Lead mentors and grow high-performing and collaborative software development teams to produce exceptional results that deliver innovative technical solutions
- Provide engineering support and direction for new or existing technologies and partner with other functions to deliver the roadmap on time with quality
- Evaluate and consult with executive management regarding technical operations, roadmap definition, strategic planning, and new product development and deployment
- Drive operational excellence by establishing best practices, metrics and key performance indicators, and work with operations to achieve high availability
- Partner with finance on budget planning and execute based on the approved budget plan
- Contribute to the service continuity and disaster recovery plans for the services
Working Conditions
- Office environment
- Travel required
What You’ll Bring to Spectrum
Required Qualifications
Education
- Master’s degree in Computer Science, Engineering or related field, or equivalent experience
Experience
- 12+ years of engineering experience
- 9+ years of management experience
- 5+ years of project management experience
- Strong technical expertise in modern software development practices, API design, architecture and cloud technologies to guide scalable, reliable and innovative platform development
Skills
- Ability to read, write, speak and understand English
- Proven ability to design and deliver the end-to-end developer journeys and associated dashboard and tools, from discovery to production, that are intuitive, efficient, and delightful
- Ability to partner effectively, with Product, Sales and Marketing to align technical strategy with business goals
- Track record of creating seamless onboarding and operational processes, dashboard and tools for customers and their applications
- Advanced knowledge of HFC, Advanced Video, IP Networks, and Telephony, Analog Transmission Line Theory, Electronic Theory, and Fiber Optic Theory
- Knowledge of all FCC compliance reports and other rules and regulations
- Comprehensive understanding of applicable local and state rules and regulations
- Knowledge of National Electric Code and National Electric Safety Code
- Effective leadership skills and ability to supervise and motivate others
- Organizational and strategic agility
- Ability to handle multiple projects and tasks, and make decisions and solve problems while working under pressure
- Ability to use personal computer and software applications
Preferred Qualifications
Education
- Bachelor’s degree in Computer Science, Engineering, or a related technical field
Experience
- Proven track record of leading engineering organizations to deliver and operate large-scale, distributed systems, platforms, or consumer-facing applications
- Proven success leading large, distributed teams delivering SDKs, APIs, developer tools, or platform onboarding solutions
- Deep understanding of developer experiences principles and API-first product design
- Experience with Agile/Scrum methodologies and SDLC best practices
- Demonstrated ability to attract, hire, and retain top engineering talent
- Excellent communication, collaboration, and interpersonal skills
- Experience working in a large-scale tech organization, with demonstrated ability to navigate complexity and drive alignment across teams
- Strong business acumen and the ability to balance technical excellence with business priorities
SPECTRUM CONNECTS YOU TO MORE
- Innovative Tools & Tech: Work with high-performing software and applications on the forefront of the digital telecommunications industry.
- Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company.
- Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas.
- Total Rewards:See all the ways we invest in you—at work and in life
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Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2025-08-20 11:00 PM (UTC) and will be extended if necessary.
The base pay for this position generally is between $155,600.00 and $275,800.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
