Sr Dir, Video Platforms
Let’s go create
Spectrum’s Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences. The diversity of experience available within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.
BE PART OF THE CONNECTION
As a Senior Director, Video Platforms on the this team, you will be responsible for leading a team responsible for initiating and delivering platform specific product development initiatives. Will own the successful development and maintenance of a platform’s backlog, documentation for multiple audiences, and release planning and support. Oversee solutions for reporting of operational performance metrics, customer communication and notification, and competitive analysis. Must be passionate about changing how Charter’s customers consume our services, while caring deeply about improving the relationship that Charter has with its customers.
WHAT OUR SENIOR DIRECTORS, VIDEO PLATFORMS ENJOY MOST
• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Provide strategic, technical leadership and innovation to a cross functional team through the development, implementation, testing and launch of new features.
• Passionate around web technologies and building an extensible code base around modern frameworks that enables reusability across multiple application ecosystems
• Ability to review architectures and influence peers or team members to balance architectural goals with time to market and customer value
• Own and is accountable for management of product lifecycle and roadmap for digital video platforms, supporting residential and commercial users.
• Develop and enhance credibility with internal and external team members to direct planning and implementation, while driving deliverable timelines.
• Own the successful implementation of use cases, business rules, and functions as the liaison and facilitates collaboration amongst the cross functional teams and leaders.
• Oversee platform backlog to ensure work is properly prioritized and delivered in a timely manner.
• Is accountable for the delivery of the product vision for the platform.
• Proactively identifies and achieves key customer experience metrics for the video platform, making adjustments as necessary to reflect platform changes.
• Secure customer-facing product enhancements that generate increased engagement, revenue growth and market penetration.
• Drive teams to creatively ingest information on performance and market analysis of video platforms, customer operational metrics, achievement of plan objectives, etc.
• Perform other duties as requested by supervisor.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
• Experience:
o 10+ years product development, product management experience in telecommunications, software or web services or other related industries
o Experience retaining, managing, and growing talented team to deliver high quality digital products in very aggressive timeframes
o Experience managing internal and external vendors and customers to meet deadlines and initiatives
• Education: Bachelor's degree in Business, Engineering, or Computer Science
• Technical Skills:
o Demonstrated technical knowledge of client-side and API development
o Knowledge of architecture, design and performance optimization of traditional and IP video streaming technologies
o Ability to define/review data analytics to help monitor application performance, stability and customer usage of features
o Advanced verbal and written presentation skills including use of Outlook, Word, MS Excel and PowerPoint
• Skills:
o Data driven decision making and excellent analytical skills
o Demonstrated project management experience
• Abilities:
o Ability to read, write, speak and understand English
o Ability to manage multiple projects across a broad application portfolio simultaneously
o Adaptability to manage through project priority and organizational changes
o Ability to problem solve without escalation or with thoughtful recommendation when escalated
o Ability to motivate, and manage cross-functional teams, influencing peers and leaders
o Ability to develop, communicate and implement strategies and tactics
o Ability to make decisions and solve problems while working under pressure
o Ability to prioritize and organize effectively and quickly to meet changing demands
o Ability to communicate effectively orally and electronically with all levels of management
• Travel Ability:
o Office environment
o Some travel required
• Schedule:
o Full time
o This position is eligible to work in a hybrid work model (combination of in-office and remote days)
Preferred Qualifications
• Master’s degree or equivalent experience
SPECTRUM CONNECTS YOU TO MORE
• Innovative Tools & Tech: Work with high-performing software and applications on the forefront of the digital telecommunications industry.
• Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company.
• Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas.
• Total Rewards: See all the ways we invest in you—at work and in life
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Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2024-12-13 05:00 AM (UTC) and will be extended if necessary.
The base pay for this position generally is between $155,600.00 and $275,800.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
