Sr Mgr, Data Insights
Do you excel at working cross-functionally to achieve common goals? Would you describe yourself as collaborative, analytical, strategic, and data-driven? If so, you could find a home on the Operational Analytics & Insight (OAI) team at Spectrum.
At Spectrum, we keep more than 32 million customers connected across our 41-state footprint. Our Operational Analytics & Insight team provides the measurement, insights and recommendations that inform our digital strategies. By helping answer critical questions about the customer experience, sales, and operations, this team plays a vital role in delivering the exceptional services and experiences Spectrum is known for.
BE PART OF THE CONNECTION
As a Senior Data Insights Manager on the Operational Analytics & Insights team, you will be the primary point of contact for a portfolio of internal customers during all stages of the relationship, with responsibility for ensuring their success, overall satisfaction, and ability to achieve measurable value using our best-in-class solutions and services. To succeed, this candidate must possess the ability to build trusted business partner relationships, incorporate partner experience and feedback into overall product development, and identify expansion opportunities.
WHAT OUR SENIOR DATA INSIGHTS MANAGERS ENJOY MOST
- Digging into complex, cross-functional data to uncover root causes, trends, and actionable insights that shape business strategy and influence key decisions.
- Making strategic recommendations that drive customer experience improvements, enhance segmentation effectiveness, and unlock sales and marketing revenue growth.
- Communicating high-impact insights and data-driven narratives to senior leadership and cross-functional stakeholders through compelling data storytelling and visualization.
- Providing scalable AI and analytics technology solutions that align with business objectives and deliver measurable operational and financial impact.
- Partnering closely with stakeholders across Inbound Sales, Retention, Digital, and Customer Care to identify high-value opportunities and accelerate outcomes.
- Leading a cross-functional analytics relationship team and serving as a trusted advisor and internal advocate for business partners.
- Translating stakeholder goals into success plans with clear KPIs, tracking performance, resolving blockers, and showcasing wins through documented value stories.
- Elevating the voice of the business by surfacing executive needs, sharing best practices, and continuously informing product and analytics solution evolution.
- Representing the voice of the executive to inform the product roadmap and service delivery model
On a typical day you’ll support product teams by enabling the design and end-to-end delivery of automated AI Solutions and data driven insights for a variety of product-focused business solutions. If you have in-depth business acumen and a sense of urgency to achieve results, this could be the role for you.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
- Experience:
- Telecommunications industry leadership: 6+ years
- Customer facing products and services environment: 5+ years
- Working within a data platform and data analysis environment: 5+
- Managing complex projects: 3-5 years
- Leading teams of data analysts and data scientists
- Education:
- Bachelor’s degree in Computer Science, Engineering, or related field
- Skills:
- AI & Predictive Modeling: Proven expertise in developing and operationalizing AI-driven models for sales, marketing, and CX use cases—including churn prediction, behavior modeling, and next-best-action strategies.
- Natural Language Processing (NLP): Advanced capability in NLP, including sentiment analysis, topic extraction, and conversational analytics for voice, chat, and social media data.
- Advanced Python Programming: Expert in Python for data science, machine learning, and automation—leveraging libraries such as pandas, scikit-learn, TensorFlow, and NLTK/spaCy.
- Cloud-Based Analytics Solutions: Experience architecting and deploying analytics pipelines in Azure, AWS, Redshift, and Microsoft Fabric, including integration with data lakes, cloud warehouses, and real-time processing.
- Customer Experience & Journey Analytics: Deep understanding of CX metrics, customer effort, journey analytics, and real-time VoC insights across digital, phone, and in-person interactions.
- Sales & Marketing Analytics: Skilled in using analytics to optimize sales behaviors, performance KPIs, and marketing effectiveness across digital and traditional channels.
- Segmentation & Personalization: Expertise in developing behavioral, demographic, and value-based segmentation strategies to drive targeted engagement and loyalty.
- Digital Experience Strategy: Proven track record in improving digital experience through funnel diagnostics, UX analytics, and multichannel behavioral insights across web, app, and social media platforms.
- BI & Visualization Tools: Advanced in SQL, Tableau (Desktop/Server), Power BI, Excel, and PowerPoint for analytics storytelling, dashboards, and executive reporting.
- Agile & Analytics Delivery: Experienced with Agile methodologies, cross-functional collaboration, and deploying scalable analytics solutions aligned with business objectives.
- Abilities:
- Lead AI-Driven Initiatives: Proven ability to lead and manage complex AI and analytics projects across cross-functional teams, ensuring strategic alignment, measurable outcomes, and timely delivery.
- Manage Multistack AI Development: Skilled in overseeing development across diverse technology stacks (e.g., Python, cloud platforms, visualization tools), including the integration of machine learning models into production systems.
- Rapid Learning & Domain Adaptability: Quick to learn and apply evolving AI/ML techniques while adapting to industry-specific ecosystems such as telecom, digital platforms, and customer experience systems.
- Analytical Problem Solving: Strong critical thinking and structured problem-solving skills with a focus on data-driven decision-making, root cause analysis, and model-based optimization.
- Executive & Technical Communication: Effective communicator who can translate complex technical concepts into actionable business insights for both executive stakeholders and technical teams.
- Strategic Business Partnership: Adept at building trusted partnerships with internal and external stakeholders, incorporating feedback into product enhancements, and identifying opportunities for AI-powered growth.
- Team Leadership & Culture Building: Demonstrated ability to lead, mentor, and inspire high-performing teams, fostering a collaborative, innovative, and inclusive team culture that encourages continuous learning and shared success.
- Working Conditions
- Hybrid Schedule: Four in-office days weekly
Preferred Qualifications
- Education: Relevant Master’s degree
This position is not eligible for immigration sponsorship.
SPECTRUM CONNECTS YOU TO MORE
- Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company
- Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
- Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed
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Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2025-06-09 04:00 PM (UTC) and will be extended if necessary.
The base pay for this position generally is between $110,800.00 and $196,400.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
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