Sr Technical Program Manager
Greenwood Village, Colorado
Spectrum’s growth and success in an ever-evolving technology landscape are built on the sophisticated innovations and service reliability our Network Operations groups provide. Our Operating Model focuses on maintaining operational excellence and reliability of Spectrum’s network to enhance our customer’s experience. The Network Operations environment is based on our Key Laws of Focus which values accuracy, resiliency and response time.
Supporting the technology means supporting the people who make it possible. Human Resources brings together industry knowledge and insightful candidate analysis to recruit the brightest talent and provide them with essential resources. The Business Planning and Support team leverages a deep understanding of the organization, its technical capabilities, and complex operational and financial analysis goals. Together we keep the organization on track with processes, creating specs to meet changing technologies, converting strategy into solutions.
- Full Time
- Job Level: Entry to Senior
- Travel: Occasional
Success Profile
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Check out our top traits to see if you have the right mix.
- Analytical
- Problem Solving
- Detail Oriented
- Flexible
- Leadership
- Team Player
Job Function
Date posted 11/19/2024 Requisition Number: 2024-43025 Business unit: Network Operations Area of Interest: IT Management/Project Management Position Type: Full TimeThis posting has been extended beyond the initial anticipated closing date
This position is eligible for our Hybrid Work Policy. Eligible employees can work from home up to one day each week.
JOB SCOPE
Responsible for managing all aspects of the most complex and unique, enterprise-wide, multi discipline technical program(s) consisting of multiple projects. Ensures successful integration of several projects and adjusts project scope, timing and budgets based on the needs of the business. Technical projects may include network, server or software implementation and upgrades or other projects similar in nature. This job requires extensive technical and project management experience with a focus on process improvement and lifecycle management and is recognized as a subject matter expert and advisor within the organization.
DUTIES AND RESPONSBILITIES
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Uses specific knowledge for all aspects of complex and unique technical areas to develop program and process strategy, supporting business case and various high-level project plans.
- Contributes to the development of function strategy by ensuring successful integration of multi discipline technical projects and processes.
- Leads team and/or projects with broad visibility to achieve milestones and objectives.
- Serves as a subject matter expert and mentor to technical project managers and project leaders to educate and assist them with implementing project management processes and making improvement/changes.
- Recommends solutions/best practices to achieve goals in creative and effective ways.
- Interprets internal or external business issues to improve technical processes and to alleviate process inaccuracy and duplication.
- Partners with leadership, business and technical teams on overall direction for the technology development components of projects, program strategy, direction and changes.
- Accountable for the development and execution of project management processes and methodologies to ensure delivery of project scope on time and within budget while meeting or exceeding quality standards and customer expectations.
- Accountable for plans and teamwork assignments, directing work efforts, reviewing integrated project plans, escalating and communicating resource needs, ensuring completion of quality reviews, and driving the resolution of issues as appropriate.
- Provides recommendations to leadership and other stakeholders on program strategy and direction.
- Responsible for delivering all projects contained in the project portfolio on time, within budget and meeting the strategic and business requirements.
- Partners with senior leadership of the business community to identify and prioritize opportunities to achieve the goals of the enterprise.
- Responsible for managing all aspects of the design, development and implementation of the technical program.
- Responsible for supporting tools associated with position: Jira (development background), 365 forms, sharepoint, and power apps (development/set up background)
- Performs other duties as assigned.
BASIC / MINIMUM QUALIFICATIONS
Bachelor's degree in computer science, information systems or related field, or equivalent experience
Minimum ten (10) years of Technical Project Management experience
Minimum ten (10) years of IT or Engineering work experience
REQUIRED JOB QUALIFICATIONS
- Ability to read, write, speak and understand English
- Expert level knowledge in full life-cycle product development (i.e. product engineering, deployment and integration)
- Demonstrated ability to provide leadership
- Demonstrated aptitude and understanding of the technical aspects and capabilities of the organization
- Ability to work independently with no supervision and guidance
- Ability to communicate orally and in writing in a clear and straightforward manner
- Ability to prioritize and organize effectively
- Ability to define key performance indicators/metrics
- Ability to effectively analyze and interpret data
- Ability to show judgement and initiative to accomplish job duties
- Ability to document, prepare, and deliver data-driven presentations
- Ability to communicate with all levels of management and company personnel
- Ability to influence internal and external key stakeholders and build consensus
- Ability to make decisions and solve unique and complex problems that have a broad impact on the business
- Ability to develop strong working relationships with peers and project members
- Expert ability to oversee and manage large, complex, diverse and strategic multi discipline projects that impact the organization as a whole
- Expert ability in implementing technical program and project plans and monitor progress, resource usage and quality
- Expert level understanding and ability to manage complex technical program and project budgets
- Expert level knowledge in conducting risk assessments and developing plans for eliminating or mitigating the risks identified
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2024-11-26 03:00 PM (UTC) and will be extended if necessary.
The base pay for this position generally is between $124,000.00 and $220,000.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
Our Commitment During COVID-19
Your health and safety is important to us, as such we’re using virtual recruiting tools to safely meet with qualified candidates. We are working in the office, following CDC guidelines.
Get to Know Us
Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 93,000 individuals working together to serve more than 32 million customers in 41 states. Watch this video to learn more.
Who You Are Matters Here
We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
Hear from Our Team
At Spectrum I can work autonomously and promote my own success. There's versatility, so I don't come in and do the same thing every day. I enjoy my work and feel challenged. My goal is to move into executive management, and it feels as if the opportunities are endless.
Sam, Manager, Supply Chain
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Medical, prescription drug, dental, and vision plans available.
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Paid Time Off
Paid vacation, sick and personal time, and holidays.
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401(k) Retirement Savings
We provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.
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Education assistance of up to $10,000 per year for tuition, books and eligible expenses.
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