Full TimeKennewick, WashingtonPosted 12/16/2024Business unit: Field OperationsRequisition Number: 2024-45061TMN404
Supervise Maintenance Technicians to maximize customer satisfaction through network integrity and reliability. Oversee demand and preventative maintenance activities. Ensure adherence to company safety requirements. Responsible for the hiring, training, development, and performance evaluation of team.
Actively and consistently support all efforts to simplify and enhance the customer experience. Supervise a team of Maintenance Technicians to meet customer expectations, technical quality and safety standards, and employee productivity; may supervise contractors as business needs dictate.
Actively support all efforts to optimize network performance and reliability to ensure continuous customer satisfaction.
Ensure responsiveness and first time resolution of line problem escalation work orders, while adhering to company quality and safety standards.
Regularly observe and mentor employees regarding safety, quality, productivity and individual growth.
Coordinate and reinforce employee training to ensure current Technical Quality Assurance (TQA) standards are met, and ensure employees are prepared as new technologies/tools are deployed.
Perform practical field evaluations to verify technical competencies and safe practices; provide necessary feedback.
Ensure staff has and maintains necessary company-issued tools and equipment.
Monitor current procedures and tests performed to ensure compliance with FCC standards.
Plan, implement and successfully complete small projects including: annual FCC testing, plant relocation projects, preventative maintenance programs, emergency restoration, etc.
Facilitate cross-functional communications and cooperation with Headend Inside Plant Operations, Construction, ROC and other internal departments as needed.
Effectively interface with third party vendors.
Operate Company vehicle in a safe and responsible manner.
Adhere to industry specific local, state, and federal regulations, as applicable.
Instill knowledge of all company products and services.
Maintain records and documents in accordance with company policies and procedures.
Establish positive employee relations through effective communication and ongoing support.
Know, understand and follow company policy.
Perform other duties as requested by manager.
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Basic knowledge using software tools to support the current operations
Knowledge in basic network devices and network appliances Advanced knowledge of HFC Distribution Network Moderate knowledge of IP Networks
Moderate knowledge of Headend operation and Customer Premise Network
Basic knowledge of Company products and services
Ability to drive Company vehicle in a safe and responsible manner Ability to travel (including during inclement weather) to and from assigned territories and company facilities
Ability to work outside for extended periods in any season and/or during inclement weather Ability to operate appropriate computer or test equipment associated with position (e.g. RF and Optical test equipment)
Valid driver's license with satisfactory driving record within Company required standards
TMN404 2024-45061 2024
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $67,100.00 and $107,300.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
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