Full TimeLouisville, KentuckyPosted 07/07/2025Business unit: Customer OperationsAreas of interest: Call CenterRequisition Number: 2025-57500CRP107
Our goal is not only to exceed the expectations of our users, but our employees too!
Spectrum’s Customer Operations team works directly with our customers, focusing on their needs and keeping them informed of all things Charter. It’s a communication-focused job that allows you to showcase your real-time problem solving skills. You’d be joining a positive team with quality expectations that values partnership, long-term career growth, and great work-life balance.
BE PART OF THE CONNECTION
As a Lead Internet Voice CSR, your focus is serving as the primary contact for Technical Support (internet/phone) team questions and customer escalations. It’ll be a highly collaborative team environment, colleagues supporting customers as well as each other!
WHAT OUR INTERNET VOICE LEADS ENJOY MOST
Interacting with a wide variety of customers
Assisting junior representatives with customer questions
Identifying training and skill gaps then providing recommendations
Problem solving on the fly
We are a Fortune 100 company operating 24/7 bustling call centers offering a variety of shifts. Spectrum’s Customer Service Representative team works directly with our customers, focusing on their needs and simplifying the Charter experience. You’d be joining a positive computer-centric team with quality expectations that values partnership, long-term career growth, and great work-life balance.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Experience: Customer Service Representative: 1 year, Cable operations or telecommunications call center
Education: High School Diploma or equivalent
Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
Language: Ability to read, write, speak and understand English
Preferred Qualifications
Technical Skills: Knowledge of internet/phone operations or telecommunications call center
Skills: Communication, multi-tasking, organization, and time management
SPECTRUM CONNECTS YOU TO MORE
Supportive Teams: Learn from managers and work with team-oriented colleagues who want you to grow and succeed
Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company
Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
