Full TimeLouisville, KentuckyPosted 06/30/2025Business unit: Customer OperationsAreas of interest: Customer OperationsRequisition Number: 2025-56541CCM107
Spectrum’s Customer Service Representative team works directly with our customers, focusing on their needs and keeping them informed of all things Charter. It’s a communication-focused job that allows you to showcase your real-time problem solving skills. You’d be joining a positive team with quality expectations that values partnership, long-term career growth, and great work-life balance.
BE PART OF THE CONNECTION
As a Spectrum Business Lead, your focus is serving as the primary contact for Representative support or customer escalations for billing, internet, phone and video. You’ll work to resolve issues and establishing positive relationships with customers. It’ll be a highly collaborative team environment, colleagues supporting customers as well as each other!
WHAT OUR SPECTRUM BUSINESS LEADS ENJOY MOST
Interacting with internal and external customers
Working with and learning from an experienced supervisor
Identifying training and skill gaps then suggesting recommendations to management
Problem solving on the fly
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Experience: Customer Service Representative: 1 year, Cable operations or telecommunications call center
Education: High school diploma or equivalent
Technical Skills: Knowledge of internet, phone, and telecommunications call center operations
Skills: Effective written and verbal communication
Schedule: Some travel required
Preferred Qualifications
Strong organization and time management
Ability to multitask
Proficiency with PCs, Microsoft Windows, and general intranet navigation
SPECTRUM CONNECTS YOU TO MORE
Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company
Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas
Learning Culture: With a focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
