Full TimeLouisville, KentuckyPosted 04/07/2025Business unit: Technology OperationsAreas of interest: Information TechnologyRequisition Number: 2025-51574ENO510
Ready to provide expertise and issue resolution for our commercial services working within our Network Operations Center (NOC)? You can do that. Do you want to manage a team of cross-functional front-line technicians? As a Manager of the Network Operations Center at Spectrum Business, you can do that.
Spectrum Business provides modern enterprise technology solutions that meet the unique needs of some of the country’s biggest brands. If you’re looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment.
*The shift for this position is Wednesday - Saturday 2 pm - 12:30 am EST.
Be part of the connection:
You ensure the continued performance of our services through the detailed management of teams and network technologies. You hire, train and mentor front-line technicians and enhance their understanding of advanced deployment and break-fix methodologies You collaborate with teams in person and digitally within an office environment. Depending on the business unit, you may lead operations as part of a 24/7/365 network operations team.
How you can make a difference:
Serve as the initial point of contact for all major issues during a coverage period.
Accurately and efficiently resolve network issues through communications with the business.
Compile and distribute daily turnover reports detailing ongoing or recently resolved events and outages.
Achieve network availability, MTTR and ticket handling objectives through hands-on leadership.
Participate in change control committees and provide input on all network changes and additions.
WHAT YOU BRING TO SPECTRUM BUSINESS
Required qualifications:
Experience: Four or more years of work experience in a 24/7/365 operations center.
Education: Bachelor’s degree in computer science, electrical engineering, math, a related field or equivalent experience.
Technical skills: Understanding of IP network fundamentals; Proficient with Microsoft Office.
Skills: English communication
Abilities: Able to follow established guidelines, policies and procedures.
Preferred qualifications:
Two or more years of management experience in a 24/7/365 operations center.
Experience with Remedy.
Experience with network surveillance, monitoring tools, and hybrid fiber coax.
Ability to work and triage activities in a high pace and time sensitive environment.
Knowledge of Spectrum Enterprise products.
What you can enjoy every day:
Embracing diversity: A culture of excellence that celebrates diversity, innovative thinking and dedication to exceeding client expectations.
Learning culture: Company support in obtaining technical certifications.
Dynamic growth: Paid training and clearly defined paths to advance within the company.
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
