Field Technician
Lumberton, North Carolina
Reach New Heights
Being a Field Technician at Spectrum is more than a job. It’s a career that develops as you do—with opportunities to grow from a technician to a supervisor, manager or director.
Through our Nationally Recognized Apprenticeship Program, you can earn your broadband certification and then use your skills to help connect more than 32 million customers to information, entertainment, and each other. If you’re looking for a hands-on career where you have the freedom to work independently, but can still interact face-to-face with customers, consider joining our team.
- Full-time
- Job level: Entry
- Work in all elements
- Tech savvy, training provided
Success profile
These are the key traits it takes to be a successful Field Technician at Spectrum. Sound like you? Join our team!
- Communicator
- Tech savvy
- Problem solver
- Adaptable
- Detail-oriented
- Results-driven
Connect to the Team
What’s it really like working at Spectrum? Find out from current team members.
Go Behind the Scenes
Go Beyond Your Paycheck
At Spectrum, we invest in you by delivering a comprehensive compensation and benefits package, along with the training, tools and resources you need to reach new heights in every aspect of your life.
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Market leading pay and retirement
Earn at least $20 an hour from day one and receive a company match on up to 6% of your eligible pay when you invest in your 401(k).
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Health insurance
Feel your best with quality, affordable insurance coverage for your medical, prescription drug, dental and vision needs.
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Paid time off
Enjoy doing what you love outside of work with paid holidays, personal days, vacation and sick time.
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Tuition reimbursement
Grow your knowledge by focusing on training and career development. We help cover the costs, like up to $10,000 per year in tuition reimbursement.
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Company provided vehicle
Save on gas and maintenance fees by taking the company van home.
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Discounted Spectrum services
Free and discounted Spectrum Services and deep discounts on Spectrum Mobile™ regardless of where you live.
Responsibilities
Field Technician
Are you a team player with great customer service and professionalism? Would you enjoy using your technical acumen to work in the field? If so, you might be a great fit for our Field Technician position here at Spectrum.
At Spectrum, we keep nearly 32 million customers connected across our 41-state footprint. Our mission is to integrate the highest quality service with clearly superior entertainment and communications products that consistently exceed the expectations of our growing customer base. As a Field Technician, you are delivering essential and innovative technology that people use in everyday life while consistently exceeding the expectations of our growing customer base.
As a Spectrum Field Technician, you’re the face of Spectrum’s products and services. In this entry level role, we will equip you with the proper training that will allow you to work efficiently in the field. Under supervision, your daily interactions will be customer facing, as you install and repair services for our customers and educate them on proper use of their Spectrum services and equipment. You will perform basic to installations, disconnects, downgrades, and upgrades for residential customers, all while providing world-class customer service. The Field Technician will also be trained to complete reconnects.
WHAT OUR FIELD TECHS ENJOY MOST
- Working in the field
- Learning technical and engineering skills on the job
- Building relationships both internally and externally
- Problem-solving and overcoming daily obstacles
- Team camaraderie
You will be working in a field-oriented role which requires you to work outdoors, using hand tools, and being in a variety of working conditions and locations. You will work independently with minimal supervision.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
- Education: High School diploma, GED, or equivalent work experience
- Technical skills: Problem solver with a technical aptitude, computer and software application use. Accurately measure distances, using measuring tape. Work with hand tools.
- Skills: Communication, professionalism, time management, organization, critical thinking, responsible/reliable.
- Abilities: Interpret analytics from soft tools such as meters and handheld devices. Troubleshooting. Read, write, and speak the English language.
- Physical: Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment. Ability to safely use weight-bearing equipment within the maximum weight limitations of that equipment (345 lbs). Ability to lift up to 90 lbs and climb ladders to a height of 32 feet Working in confined spaces and at heights. Safely operate and navigate a company vehicle in constant changing environments. Ability to work with small components and wires. Ability to work outside for extended periods in any season and/or during inclement weather.
- Valid Driver’s license with satisfactory driving record within company standards required. Ability to travel (including during inclement weather) to and from assigned territories and company facilities.
SPECTRUM CONNECTS YOU TO MORE
- Learning Culture: We invest in your learning through 160+ hours of training, hands-on experience, and mentoring to advance your skills
- Dynamic Growth: We invest in your learning, and provide paid training and opportunities to move up and around the company
- Competitive Pay: Generous starting pay
- Total Rewards: See all the ways we invest in you—at work and in life
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Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
