Full TimeMaitland, FloridaPosted 08/07/2025Business unit: MarketingRequisition Number: 2025-59393CSU116
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Are you ready to be the driving force behind seamless customer connections? As a Residential Sales Activation Specialist at Spectrum, you'll play a pivotal role in determining serviceability and maximizing sales opportunities. By collaborating with internal and external partners, you'll ensure customers receive the best in additional products and services. Your efforts will directly contribute to enhancing customer satisfaction and expanding our reach. Join us to make a meaningful impact and elevate the customer experience.
What our Residential Sales Activation Specialist Enjoy Most About the Role
Enhancing customer experience through efficient order processing for cable, internet, voice, and mobile services.
Ensuring accurate billing and operationally sound work orders.
Handling order exceptions and serving as a liaison for various sales channels.
Managing activations and resolving installation issues for residential customers.
Maximizing revenue through upselling and sharing best practices to improve processes.
Working Conditions
Normal office environment with flexible work schedule.
What You'll Bring to Spectrum
Required Qualifications
Education
High school diploma or equivalent
Experience
2+ years in customer service or sales
Technical Skills
Proficiency with computers and software applications
Knowledge of office procedures and service troubleshooting
Skills & Abilities
Strong English communication skills
Effective prioritization, organization, and multitasking
Ability to resolve customer issues independently and in teams
Adaptability to work seated for long periods
Preferred Qualifications
Ability to maintain confidentiality and solve problems under pressure
Knowledge of the cable/telephony industry and residential products
CSU116 2025-59393 2025
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
