Billing Assurance Analyst I
Experienced with billing and billing systems? Able to pivot in a constantly changing market environment? Problem-solver, analytical, and collaborative? If so, you could find a home on the Billing Assurance team at Spectrum.
At Spectrum, we keep more than 32 million customers connected across our 41-state footprint. To help our customers, we use data analytics and data management tools for quality assurance and billing accuracy. Working quickly and collaboratively, Billing Assurance helps deliver the exceptional services and experiences Spectrum is known for.
BE PART OF THE CONNECTION
As a Billing Assurance Analyst I, you’ll ensure customers are properly billed for their subscribed services. Your efforts will help keep a core part of the company’s daily operations running smoothly.
WHAT OUR BILLING ASSURANCE ANALYSTS I ENJOY MOST
- Supporting all efforts to ensure accuracy of billing and reduction of billing disputes, including reducing and eliminating errors and performing corrective action as required
- Maintaining and administering the commercial contracts database
- Producing and reviewing reconciliation exception reports, reviewing logic, and recommending enhancements
- Researching and validating customer exceptions using related systems and available resources
- Communicating issues with customer, sales team, and operating units as necessary
- Monitoring contracts with special billing arrangements or terms (such as seasonality) to ensure accurate billing
- Conducting root cause analysis on customer exceptions and recommending and facilitating appropriate process or system improvements
On a given day you’ll address resolution of customer exceptions by reviewing and revising management processes and commercial contracts administration. You’ll utilize sales entry, tracking, and scanning document retention tools to ensure accurate customer service reporting. Working in a dynamic office environment, you’ll learn skills transferable to other areas of the company to continue your career growth at Spectrum.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
- Experience: Contract review, business analysis, and CSG and/or ICOMS experience
- Education: Bachelor’s degree in related discipline
- Technical skills: In-depth knowledge of Microsoft Office applications (Excel, Word and PowerPoint)
- Skills: Knowledge of CSG and ICOMS billing systems
- Abilities: Analyze and interpret data; understand process flows, interpret service contracts pertaining to customer billing, familiarity with the customer credit process; communicate effectively verbally, in writing, and with all levels of employees, vendors, and customers; organize and prioritize assignments effectively; maintain professional demeanor in stressful situations
- Travel Ability: Limited travel required
Preferred Qualifications
- Experience: Communications industry
SPECTRUM CONNECTS YOU TO MORE
- Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company
- Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
- Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed
- Total Rewards:See all the ways we invest in you—at work and in life
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Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
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