Personal and professional growth are waiting for you at Spectrum Enterprise. Immerse yourself in new concepts and technologies. Earn your certifications and follow a direct path to advancement into network engineering and other tech support opportunities. Spectrum operations cover 32 metro areas and 41 states, providing fiber-based solutions to many of America's largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. As first responders, we're improving functionality and making a difference for our clients every day.
Job type: Full-time
Job level: Mid level
Career progression
Success profile
What makes a successful Spectrum Enterprise Technical Support technician? Here are some of the top traits we're looking for to see if you have the right mix.
Communicator
Analytical
Proactive
Good listener
Problem solver
Technically savvy
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Take a look inside hosted communications, a cloud-based spectrum enterprise client solution
Spectrum Enterprise
Speaker 1: The way we communicate is evolving. Smartphones, messaging, mobile apps, and video are how enterprise teams collaborate to keep pace with the demands of business today. And to survive and thrive in this changing environment, your technology has to evolve too. That's why Spectrum Enterprise offers hosted communications, a fully managed cloud-based solution that transforms the way you work by enhancing your business's communication capabilities.
With hosted communications, you get clear, reliable service using dedicated bandwidth on Spectrum Enterprise's all fiber network, ensuring end to end reliability and performance. Hosted communications improves how your teams connect to each other and your clients from their desks, mobile phones, laptops, and other portable devices. It's about giving employees the tools to work smarter and more efficiently, like the ability to easily hand off calls from desktop to mobile. They can respond faster and collaborate more effectively.
With hosted communications from Spectrum Enterprise, there's zero investment upfront. It's a scalable solution covered by a predictable monthly service charge built to meet the needs of your business today and grow as those needs change in the future. And as technology advances, upgrades are seamlessly executed in the cloud so your system is always up-to-date without the cost, interruptions, and risks associated with premise-based hardware and software you have to purchase and maintain. Plus, Spectrum Enterprise hosted communications is fully managed. Support is available 24/7 365. Advance productivity and mobility with hosted communications, the seamless solution that takes your enterprise to the next level. Learn more at enterprise.spectrum.com/hosted.
We believe that every fiber lit building fuels the industry in all of us
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Connecting you to comprehensive benefitsLearn More
Rewards
Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:
Professional development
Development programs and ongoing training to build technical expertise.
Company rewards
Free and discounted Spectrum services where available.
Retirement savings/401K
We provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.
Comprehensive benefits
Highly competitive medical, prescription drug, dental and vision benefits.
Industry certifications
Company-sponsored certifications and additional financial incentives once achieved.
Education assistance
Tuition reimbursement program for undergraduate and graduate level coursework.
Responsibilities
Position Type: Full TimeLocation: Orlando, FloridaDate Posted: Date posted 10/28/2026Areas of interest: Call CenterRequisition Number: 2026-86142Business unit: Spectrum BusinessCRP101This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
How can your technical skills help mid and large business clients achieve reliable connectivity at Spectrum? As a Business Technical Support agent, you will be the primary contact for clients using Spectrum’s data, voice, video and managed services. Working alongside internal teams, you will resolve issues quickly and uphold service standards that keep business operations running smoothly.
How You’ll Make an Impact
Serve as the main point of contact for mid and large business clients, managing communications and escalations for Spectrum’s data, voice, video and managed services
Respond to client issues reported through phone, trouble tickets, email and portals, consistently meeting established quality and productivity benchmarks
Document technical issues in Spectrum’s systems and coordinate fixes with internal and external teams
Support clients on network technologies including Fiber Internet Access, Ethernet, Unified Communications, Trunking, TV, Managed Network, Managed Security and Managed WiFi
Troubleshoot incidents involving WAN/LAN topologies, fiber and voice technologies, plus large corporate hardware and software environments
Maintain accurate client records in relevant tools and systems
Advocate for client issues, track escalations and provide timely updates during service-impacting events
Working Conditions
Office-based environment
What You’ll Bring to Spectrum
Required Qualifications
Education
Bachelor’s or associate degree in a technical field or equivalent education and training
Experience
3-4+ years technical support experience in TAC, NOC or contact center environments, or networking certification or training with 0-1 years related experience
0-1+ years’ experience with at least one of the following: Fiber Internet Access, High Speed Data, Ethernet, Managed Network Services, Managed Security Services, Managed WiFi Services, Trunking, Unified Communications or TV Services
0-1+ years network troubleshooting in a 24x7 Operations Center
Skills
Ability to read, write, speak and understand English
Ability to deliver excellent client service
Ability to identify, analyze and troubleshoot technical issues efficiently
Ability to isolate equipment, facility and network component problems
Ability to prioritize, organize and follow established procedures
Sound judgment and initiative
Ability to master technical support tools and systems
Knowledge of network protocols, routers, switches, VPN, CWDM, HFC plant, routing policies, WiFi and VoIP platforms
Knowledge of Windows, Word, Excel and Outlook
Knowledge of coax and fiber technologies
Adherence to company policies, procedures and standards
Preferred Qualifications
Education
Cisco or Juniper Certification such as CCENT, CCNA, JCNIA, JNCSP or equivalent
#LI-EW1 CRP101 2026-86142 CRP101 2026
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you’ll be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet®, Mobile, TV and Voice products. Watch this video to learn more. Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
