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Senior Account Sales Representative

Rochester, New York

Overview

Spectrum is America’s fastest growing TV, internet and voice company. We’re committed to integrating the highest quality service with superior entertainment and products. Spectrum is at the intersection of technology and entertainment, facilitating essential communications that connect 32 million residential and business customers in 41 states. Our commitment to serving customers and exceeding their expectations is the bedrock of Spectrum’s business strategy and it’s the philosophy that guides our 93,000+ employees.

Success Profile

What makes a successful Spectrum Multi-Tenant Sales Representative? Check out the top traits we’re looking for and see if you have the right mix.

  • Analytical
  • Good listener
  • Persuasive
  • Goal-oriented
  • Competitive
  • Trustworthy

Our Multi-Tenant Sales Representatives are charismatic, motivated to succeed, and focused on the customer experience. Get the inside story on one of Spectrum’s most interactive roles.

A Positive Outlook

When you’re proud of the work you do and believe in yourself, it shows. Your friendly attitude, combined with expert knowledge of the solutions you can provide, will win over your customers time and time again.

Preparation

Spectrum supplies the materials you need to succeed, from uniforms and technology to travel money, professional feedback and personal protective equipment. With foresight and a little planning for conditions on the road, you’ll build partnerships with your leasing staff, customers and the community.

Something New Every Day

You’re ready to take on whatever comes your way. Your entrepreneurial spirit gets you out of the office and on the move. Schedules are flexible and can vary a lot; discover what works for you each day. Own your day, own your schedule, own your career.

To help unlock your potential, we will connect you with resources to get you up to speed. Don’t have Sales experience? Our team will work with you in the classroom and on the go to get you comfortable in your new role. If you have experience, we will help you fine-tune your skills so you can soar.

Earn More, Faster

Our total compensation package creates opportunities for significant earnings with $3,000 in bonus income during your first three months, unlimited commission, competitive salary, and paid mileage.

Comprehensive Training

Work smarter, not harder. With Spectrum, you will enjoy paid training on our winning sales techniques, products, and services. Our year-long learning journey involves:

  • Technology to help you reach your goals
  • Virtual classroom training and face-to-face training sessions
  • Ongoing product updates to keep you connected to our evolving Spectrum products

If you learn a little every day, you will always be prepared and progressing with us.

Career Advancement

Looking for a great company with exciting growth opportunities? This is the place to be. Establish yourself as a successful Sales Representative, enjoy the many benefits we have to offer and plan for a long and rewarding career with Spectrum.

Rewards

Savings & Retirement

Spectrum will contribute up to 6% or 9% (depending on role) of your eligible pay to your retirement savings
*No Retirement Accumulation Plan in Hawaii

Health Benefits

Variety of medical, prescription drug, dental and vision options, plus a contribution of up to $1,500 by the company into a Health Savings Account.
*No HSA in Hawaii

Company Perks

You have the chance to use company services at little to no cost where available.

Paid Time Off

Paid vacation, sick time and holidays/personal days

Tuition Reimbursement

Earn your degree with tuition reimbursement of up to $5,250 per calendar year

Compensation

Opportunity provides a generous compensation package including a base salary and commissions.

Responsibilities

Date posted: 11/21/2024 Requisition Number: 2024-43948 Business unit: Marketing Location: Rochester, New York Area of Interest: Multi-Tenant Sales Position Type: Full Time SMD300

Sells products and services to customers in assigned areas/properties through door-to-door solicitation and by building relationships.


Actively and consistently support all efforts to simplify and enhance the customer experience

Meets established objectives relative to sales goals and increased sales volume and penetration through assigned leads and assigned property portfolio

Solicits residential customers through door-to door solictiation and by building relationships with property management and explains products and services available to same

Generates incremental revenue from existing customers by adding new/additional services or upgrades

Responds to customer problems and complaints according to established company policy; follows through to ensure issues are satisfactorily resolved

Maintains a well-informed knowledge base of competitors activities throughout assigned territory; informs manager of any changing competitive pricing programs or marketing directions

Attends and actively contributes to sales meetings and training programs

Accurately completes all necessary paperwork to support sales activities in a manner consistent with quality control guidelines, including dispositions, sales orders and sales reporting

Collect and account for funds and provide receipts according to Company policy and guidelines


Skills/Abilities and Knowledge

Ability to read, write, speak and understand English

Knowledge of cold call sales skills, persuasion, and clear communication skills

Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle

Ability to work outside for extended periods in any season and/or during inclement weather

Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications

Ability to complete documentation accurately

Ability to build mutually beneficial relationships with all management at assigned properties

Ability to communicate orally and in writing in clear and straightforward manner

Ability to maintain confidentiality

Ability to deal with the public in a professional manner

Education

High School Diploma or equivalent work experience

Related Work Experience

Minimum of 1 year experience in sales or customer service

Certifications and/or Licenses

Valid driver's license with a satisfactory driving record within Company required standards

PREFERRED QUALIFICATIONS

Skills /Abilities and Knowledge

Ability to maintain high level of self-motivation

Ability to maintain favorable relations with subscribers, vendors and employees within the service area

Knowledge of communications technologies and services, with an emphasis on data networking fundamentals

Ability to prioritize and organize effectively

Ability to use personal computer and software applications

Knowledge of cable or telecommunications services

Experience with consumer education of products and services

WORKING CONDITIONS

Office environment and / or outside environment with exposure to inclement weather

Must be able to lift 10-20 pounds for 20 – 30 feet (digital boxes, etc.)

Exposure to moderate noise levels

Must be able to work evenings and weekends

Variable hours: may include weekends, holidays, and split days off

EOE

Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability

#LI-MS1


SMD300 2024-43948 2024

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between $30,400.00 and $50,400.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.


In addition, this position has a commission earnings target starting at $55,000.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
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