Full TimeRochester, New YorkPosted 07/08/2025Business unit: Field OperationsAreas of interest: LeadershipRequisition Number: 2025-57352XTO122
Charter Communications, Inc. (NASDAQ:CHTR), a leading broadband connectivity company operating under the Spectrum brand, with services available to more than 57 million homes and businesses in 41 states. Over an advanced communications network, supported by a 100% U.S.-based workforce, the Company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice.
Spectrum’s Field Operations business unit Our Field Operations team is responsible for building, upgrading, maintaining, and connecting customers to our advanced, always on, hybrid coaxial-fiber (HFC) and fiber network.
VP Field Services – Northeast (Note: This is position is Rochester based, with frequent travel in New England) The VP Field Services is responsible for is charged with providing leadership and direction to a 1000+ regional workforce with oversight and direction comprising of fulfillment and service for both residential and commercial customers.
MAJOR RESPONSIBILITIES • Partner with senior management to plan for overall operational effectiveness of the region • Direct responsibility for the Region’s audit program including assignment of passings to audit, reporting of results and audit organizational team management; this also includes ensuring field compliance with corporate policies and procedures, and franchise requirements • Responsible for the oversight of contract labor management, including developing consistent scope of work requirements for the Region, assisting peers with pricing negotiations and providing approvals for contract labor company selection • Ensure compliance with company and legal requirements. • Coordinate with regional, corporate and cross-business unit partners to ensure company-wide goals are met • Manage complex projects to ensure timelines and flawless execution are obtained. • Manage disaster recovery to ensure prompt service restoration. • Review and analyze Field Ops metrics, evaluate variances and establish appropriate action plans for improvement. • Select, develop and maintain excellent talent at all levels in the organization.
WHAT YOU’LL BRING TO SPECTRUM • Experience: Experience working in the cable/communication business (10+years), management of annual budget preparation and implementation (8 years), senior level management experience (10+years). • Education: Bachelor’s degree or related field experience equivalent; Field Experience is inclusive of fulfilment/capacity management, construction/engineering, and plant maintenance • History of success in field operations leadership with proven ability to motivate your Team to achieve a common goal with both willingness and experience in taking on challenges, providing clarity, direction, and motivation
SPECTRUM CONNECTS YOU TOO MORE • Learning Culture and Dynamic Growth: We invest in your learning, offering training, hands-on experience, and mentoring to advance your career. • Competitive Pay/Total Rewards: We believe our people are our greatest asset. That's why we're proud to provide our employees with some of the best benefits in the industry See all the ways we invest in you—at work and in life.
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XTO122 2025-57352 2025
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $174,300.00 and $290,300.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
