PAC, Rep 1
Saint Ann, Missouri
About Us
As thorough problem solvers, our Spectrum PAC (Provisioning & Activation Center) Coordinators work diligently to ensure our customers are able to successfully activate their Spectrum Internet and Voice services. They connect people in ways that really matter. Fully paid training and supportive leaders help new Coordinators get comfortable with the tools, programs, and techniques that put them on the path to success. Coming from diverse backgrounds and levels of experience, what unites us is a shared goal to create positive experiences for our customers.
About the Job
- Full Time
- Entry and Experienced
- Career Progression
Success Profile
What does it take to be a successful PAC Coordinator at Spectrum?
- Detail Oriented
- Problem Solver
- Flexible
- Communicator
- Efficient
- Persistent
Hear From Our People
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Connecting You To Comprehensive Benefits
We have plans to suit every individual and family.
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This is Spectrum
Learn about our more than 93,000 employees, products and services, and advertising solutions offered to 32 million customer relationships in 41 states.
Perks
Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:
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Healthcare
Health Insurance (Medical/Prescription Drug, Dental and Vision).
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Paid Holidays
Personal days, Vacation and Sick Time.
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Access Discounted Company Services
You have the chance to use company services at little to no cost where available.
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Education Reimbursement
We provide reimbursement up to $5250 per calendar year for approved eligible courses.
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Retirement Savings/401k
Our company will provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.
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Life and Disability Insurance
Basic Life and Accidental Death and Dismemberment (AD&D) Insurance of two times your pay.
Responsibilities
Are you a problem-solver who works well under pressure? Do you enjoy working independently and with a team? Are you passionate about customer service? Then working as a Coordinator within Spectrum’s Provisioning and Activation Center (PAC) may be a great fit.
As a PAC Coordinator, you’ll help individuals and businesses activate their Spectrum Internet and Voice services. Every day, your work will strengthen connections between Spectrum and our customers.
In this entry level role, you will learn to create outstanding customer experiences by efficiently resolving residential and commercial order exceptions. Your attention to detail and persistence will ensure new customers are up and running smoothly, making a positive difference for them and our company.
WHAT OUR PAC COORDINATORS ENJOY MOST
- Interacting with customers through inbound and outbound calls
- Creating and ensuring a positive service activation experience
- Monitoring tasks from billing and provisioning systems for residential and commercial orders
- Analyzing and processing order exceptions, including owning invalid orders from research to resolution
- Collaborating with teams to resolve exceptions and complete orders
- Continuously learning and turning that knowledge into customer service wins
- Representing a Fortune 100 company with professionalism and courtesy
We’re an encouraging team working in a large, fast-paced organization. With a variety of tools and resources, you’ll work hard to fix customer issues. Throughout your shift, you'll contact customers to resolve failures, make provisioning updates, update records, and process escalations from our Repair and Customer Service teams. If you like being busy and are up for a challenge, you’ll feel at home inside Spectrum.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
- Education: High school diploma or equivalent
- Experience: 6+ months of customer service or related experience
- Schedule: A flexible work schedule may be required
- Language: Ability to read, write, speak and understand English
Preferred Qualifications
- Additional Experience: 6+ months of previous call center experience; 6+ months working with computers and software applications; general accounting or billing experience
- Technical Skills: MS Office, computer savvy, data entry
- Skills: Effective communication, multi-tasking, customer service, organizational
- Abilities: Flexible, detail-oriented, efficient, resourceful, persistent, resilient
- Knowledge of: Cable industry products and services, and service troubleshooting
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Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
About Our Location
Saint Ann, Missouri