Full TimeStamford, ConnecticutPosted 08/04/2025Business unit: Customer OperationsAreas of interest: Customer OperationsRequisition Number: 2025-59122COP704
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Do you excel at working cross-functionally to achieve common goals? Does working with high-performing products on the forefront of the digital telecommunications industry excite you? If so, you could find a home on the Business Integration team at Spectrum.
At Spectrum, we keep our customers connected across a 41-state footprint. Our Business Integration team validates customers and supports interactions of all new Spectrum products to ensure a positive customer experience. Through user acceptance and operational readiness testing, this team plays a vital role in delivering the exceptional services and experiences Spectrum is known for.
BE PART OF THE CONNECTION
As a Director on the Business Integration team, you will own the Systems Integration responsibilities for highly complex, strategic programs. This position leads deliverance of functional requirements documentation, followed by the facilitation and execution of user acceptance/operational readiness testing for all projects that have an impact on Customer Operations.
WHAT OUR DIRECTORS OF BUSINESS INTEGRATION ENJOY MOST
Directs and provides leadership to a team responsible for delivery of highly visible and complex programs covering multiple functional areas.
Development of business case justification for programs sponsored by Business Integration.
Scheduling of status meetings both at working and leadership level followed by post meeting follow up with documented meeting minutes and action items.
Translation of high-level business rules and basic requirements into detailed functional business and operational specifications.
Participation in design reviews and provides sign off recommendations to leadership that ensures what is being built is operationally sound and supports requirements.
Deliverance of fully vetted test plans; integrity of documented Use Cases/Test Cases, traceability matrices, recorded stakeholder review and approval. Execution of UAT/ORT test cycles; securing testing resources, executing test scripts, defect management, delivery of testing dashboards and escalations as needed.
You’ll work in a fast-paced, dynamic office environment. On a given day you’ll lead the successful execution of program management responsibilities throughout the entire project lifecycle (i.e. defining work streams and leadership assignments, creation and maintenance of detailed project plans and status reports).
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Experience: 8+ years managing complex programs or projects and business analysis/testing experience. 5+ years managing others
Education: Bachelor’s degree in Business Administration or related field
Abilities: Demonstrated ability to implement program management strategies, disciplines, and theories into a shared vision that can be communicated with senior levels of management. Strong people leadership ability.
Skills: Proficient with project management methodologies and systems, all Microsoft office products, and effectively analyze and interpret data. Expert level at the documenting, preparing and delivering data-driven presentations.
Preferred Qualifications
Experience: Telecommunications industry experience
Education: Master’s Degree or Project Management Certification (PMP, CAPM, or CPMP)
Working Conditions – Some travel required
Hybrid Schedule: Four in-office days weekly
SPECTRUM CONNECTS YOU TO MORE
Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company
Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed
Apply now, connect a friend to this opportunity or sign up for job alerts!
COP704 2025-59122 2025
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
