Director, Revenue & Subscriber Forecasting
JOB SUMMARY
Support the revenue planning and forecasting process of Charter Communications’ Residential and SMB segments. Develop and execute an analytical framework and set of tools that effectively forecast and measure subscriber and revenue performance throughout the marketing and sales pipeline.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and enhance the customer experience.
Support development of sales, subscriber, and revenue forecasts. Measure performance to plan.
Responsible for leading development of the annual budget and quarterly reforecast.
Using sales driver metrics, partner with sales channel leads to forecast sales by product and bundle.
Translate sales into connects based on completion and install performance metrics.
Partner with internal stakeholders to ensure proper mapping of activity into each sales channel.
Partner with subscriber metrics to develop a product level statistical budget and forecast.
Identify operational drivers behind churn, subscriber migration, and other key metrics to validate projection assumptions.
Work with business intelligence and other functional teams to ensure statistical metrics are properly transacted in reporting systems.
Maintain and continuously enhance business models that forecast offer revenue at both an offer level revenue and product level for both core and enhanced / value added services.
Create executive dashboard of offer level performance.
Work with marketing operations and offer management teams to support, implement, and forecast rate enhancement initiatives. Identify initiatives that could drive changes to product take rates.
Create advanced analytics that help explain variances between forecasts.
Responsible for leading the monthly revenue performance vs. plan process.
Identify performance drivers and describe reasons for revenue, statistical, and ARPU variances to plan.
Identify areas of risk and potential levers to accelerate growth.
Responsible for presenting variances to group management in a concise, actionable and accurate manner.
Perform revenue assurance to identify reclasses, incorrect mapping, etc. and work with accounting and / or billing operations to resolve.
Assist in ad hoc information and reporting requests from business unit leaders and executive management.
Assist in development of new reporting / forecasting tools for sales and revenue.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write and speak the English language
Ability to professionally interact with and influence others to gain support for ideas, proposals, projects and solutions
Ability to build and foster collaborative relationships inside or outside the organization
Ability to manage multiple projects and priorities demanding a rigorous attention to detail
Ability to work in complex environments, process oriented and able to conceptualize the customer lifecycle
Ability to interpret and structure complex customer and revenue data and translate analysis into executive-level presentations
Knowledge of budgets, P&L reports, systems, and procedures
Train, coach and lead a high caliber and diverse team
Lead efforts to ensure the workplace environment supports a highly motivated and effective workforce focused on continuous improvement and best practices
Effective negotiating, leadership, communication, presentation, and interpersonal skills
Patient, great communicator, executive facing, customer focused
Understands numbers, data aware, understands the need for measurable processes, detail oriented, project manager
Enthusiastic about relevant topic or skill, pushes boundaries, intelligent, likes to learn, ability to turn findings into executable plans
Required Education
Bachelor’s degree in finance or related field
Required Related Work Experience and Number of Years
Finance or related field - 10+
Financial or revenue analysis experience - 7+
Telecommunications, Media, or Technology industry experience - 5+
Budget and forecasting preparation or related experience - 4+
Experience with business intelligence and analytics tool (i.e. MicroStrategy, Tableau, etc.)
Experience with Financial Reporting tools (Essbase, Hyperion, JD Edwards, etc.)
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
Knowledge of cable television products and services
Proficiency with CSG and ICOMS billing systems
Exceptional Excel modeling and PowerPoint presentation development skills
Working understanding of SQL
Preferred Education
Master’s degree in finance or related field
WORKING CONDITIONS
Office environment
Exposure to moderate level of noise
Some travel may be required
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
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