Lead Business Systems Analyst

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Full Time Stamford, Connecticut Posted 06/16/2025 Business unit: Customer Operations Areas of interest: Business Analysis Requisition Number: 2025-56286-1 BSY323

Experienced with fraud prevention and investigation? Data-driven, perceptive, and analytical? Want to make a measurable positive change by protecting potential victims of fraud? If so, you could find a home on the Fraud Protection Team at Spectrum.

At Spectrum, we keep customers connected across our 41-state footprint. Our Fraud Protection Team conducts in-depth investigations to find and eliminate different types of fraud. By keeping customer information safe, our Fraud Protection Team helps deliver the exceptional services and experiences Spectrum is known for.

BE PART OF THE CONNECTION

A Lead Business Systems Analyst on the Fraud Protection Team, plays a critical role in analyzing, designing, and implementing systems to prevent, detect and manage fraud within the organization. Using your knowledge of fraud detection platforms (e.g., ThreatMetrix), common attack vectors (i.e. phishing, SIM swap) and authentication protocols, you will design and develop new systems or new ways to use existing systems to accomplish business objectives.

WHAT OUR LEAD BUSINESS SYSTEMS ANALYSTS ENJOY MOST

Provide deep subject matter expertise in fraud detection and digital identity/authentication
Monitor, investigate, and analyze authentication-related fraud (e.g., credential stuffing, account takeovers, device spoofing, MFA bypass)
Develop rules, alerts or models to detect high-risk login or authentication behavior
Analyze fraud trends across channels (web, mobile app, IVR, customer service, etc.) and recommend authentication enhancement to balance fraud prevention and user experience
Lead investigation of sophisticated fraud patterns and develop advanced fraud detection logic, risk rules and anomaly models
Collaborate with cybersecurity, product and technology team to strengthen authentication flows
Communicate technical findings to non-technical stakeholders

In this role you’ll be working on assignments that are broad in nature and often require originality and ingenuity. If you’re a creative problem-solver who can lead cross-functional teams to address identified fraud issues, this is the role for you.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

Experience: 7+ years of experience with business systems
Education: Bachelor’s degree in IT or related field or equivalent work experience
Skills: Expert knowledge in business systems
Technical Skills: Demonstrated expertise in SQL, Python and MicroStrategy or related software solutions.
Abilities: Plan, prioritize, and organize effectively; quickly identify business problems and provide solutions; analyze and interpret data; communicate effectively orally and in writing.
Working conditions: Office environment

This position is not eligible for immigration sponsorship.

SPECTRUM CONNECTS YOU TO MORE

Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company
Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed

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Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

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