Full TimeStamford, ConnecticutPosted 09/27/2024Business unit: Customer OperationsAreas of interest: Customer OperationsRequisition Number: 2024-40770COP513
Do you excel at working cross-functionally to achieve common goals? Does working with high-performing products on the forefront of the digital telecommunications industry excite you? If so, you could find a home on the Business Integration team at Spectrum.
At Spectrum, we keep more than 32 million customers connected across our 41-state footprint. Our Business Integration team validates customers and supports interactions of all new Spectrum products to ensure a positive customer experience. Through user acceptance and operational readiness testing, this team plays a vital role in delivering the exceptional services and experiences Spectrum is known for.
BE PART OF THE CONNECTION
The Business Integration Manager role is a hybrid position covering cross functional responsibilities for the Business Integration organization. You’ll lead, manage, and develop a team of Analysts responsible for gathering, defining, and documenting cross functional business rules and requirements, as well as test strategy planning.
WHAT OUR BUSINESS INTEGRATION MANAGERS ENJOY MOST
Managing and leading a team responsible for delivery of highly visible and complex programs covering multiple functional areas
Driving gap assessments, articulating options, and presenting recommendations to management for critical decisions
Managing and developing a team of analysts with strong analytical skills and subject matter expertise across business processes and systems
Delivering fully vested test plans with integrity of documented Use Cases/Test Cases, traceability matrices, and recorded stakeholder review and approval
Utilizing Tableau from various sources for incorporation into executive reports
Collaborating with Operations and Training teams to ensure launch readiness
In this role you’ll provide leadership and direction to teams in a dynamic office environment. On a typical day you’ll lead multiple projects simultaneously, communicate the health of projects/programs to stakeholders, and track team performance, service levels, and other metrics required to ensure department goals and objectives are met.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Experience: Management, 2 years or more; management of complex programs or projects, 5 years or more; business analysis & testing, 5 years or more
Education: Bachelor’s degree in Business Administration, or related field or equivalent combination of education and experience
Skills: Knowledge of business process re-engineering; demonstrated knowledge of video, internet, phone, and mobile residential and business product features and systems; demonstrated knowledge of core business processes and existing system capabilities
Abilities: Demonstrated ability to mitigate risk and implement contingency plans; effectively analyze and interpret data; document, prepare, and deliver data-driven presentations; influence internal and external key stakeholders and build consensus; successfully manage complex, enterprise-wide programs
Working conditions: Office environment, exposure to moderate noise levels, some travel required
Preferred Qualifications
Education: Master’s degree, Project Management certification or successful completion of a recognized project management curriculum
Experience: Telecommunications industry experience preferred
SPECTRUM CONNECTS YOU TO MORE
Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company
Tools & Tech: Work with leading broadband network services and high-performing products on the forefront of the telecommunications industry
Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
