Full TimeStamford, ConnecticutPosted 03/12/2026Business unit: Sales and MarketingAreas of interest: MarketingRequisition Number: 2026-70781MCU600
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Do you thrive on shaping strategic marketing initiatives that drive customer engagement and business growth? As the Senior Manager of Customer Communication at Spectrum, you will lead impactful programs that connect customers with our products and services, guiding cross-functional teams to deliver effective communication strategies. Your work will drive customer retention, growth and revenue through thoughtful planning and execution that elevates the Spectrum experience.
How You’ll Make an Impact
Lead planning and execution of marketing campaigns and customer communications with a focus on Direct To Consumer strategy
Oversee product and programming launch strategies and communications including new app launches and digital media
Guide pricing strategy changes and ensure effective support and execution
Manage communication tactics and vehicles for consistent messaging across channels
Provide internal project communications to meet organizational needs at all levels
Support requests for customer communications by developing comprehensive plans
Manage retention activities including lifecycle events and approve projects, purchase orders and invoices as needed
Working Conditions
Office environment
Travel as required
This role observes a hybrid work schedule: 4 days in office/1 day remote
What You’ll Bring to Spectrum
Required Qualifications
Education
Bachelor’s degree in marketing or related field or equivalent experience
Experience
7+ years of marketing experience
5+ years of management experience
Skills
Knowledge of marketing strategies and procedures
Knowledge of media and digital tactics
Ability to prioritize and organize effectively
Ability to supervise and motivate others
Ability to use personal computer and software applications such as Microsoft Suite
Ability to create plans, timelines, expense forecasts and process flowcharts
Preferred Qualifications
Experience
3+ years of cable television experience
Skills
Knowledge of cable television products and services
#LI-VB1 MCU600 2026-70781 2026
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
