Inbound Business Telesales Representative
Syracuse, New York
Overview
Our teams have some pretty big goals – and we’re looking for a person with the drive to help us achieve them. As a Call Center Sales - SMB Representative, you’ll close the deals that support companies and bring them into our network. Self-motivated go-getters will thrive in this role because it keeps you on the move and allows you to meet with new and existing customers throughout the day. Plus, we’re on your side as you grow your career and our company. Set your sights on over 12 million potential customers!
Success Profile
What makes a successful Spectrum Call Center Sales - SMB Representative? Check out the top traits we’re looking for and see if you have the right mix.
- Ambitious
- Independent
- Communicator
- Managerial
- Competitive
- Multi-tasker
Spectrum supplies the materials you need to succeed, from uniforms and technology to travel money, professional feedback and personal protective equipment. Our Call Center Sales - SMB Representatives are charismatic, motivated to succeed, and focused on the customer experience. Get the inside story on one of Spectrum’s most interactive roles.
A Positive Outlook
When you’re proud of the work you do and believe in yourself, it shows. Your friendly attitude, combined with expert knowledge of the solutions you can provide, will win over your customers time and time again.
Preparation
At Spectrum, we like to ensure you are set up for success. From paid training to field support from your manager and peers, we’ve got your back! Each month you will be provided with leads to call upon and ongoing training to help expand your network.
Something New Every Day
You’re ready to take on whatever comes your way. Your entrepreneurial spirit gets you out of the office and on the move. Our customers vary across the neighborhoods within your community. One day you may be talking to the owner of the corner pizza shop, the next day you could be visiting businesses within a local business park.
Spectrum supplies the materials you need to succeed, from uniforms and technology to travel money, professional feedback and personal protective equipment. To help unlock your potential, we will connect you with resources to get you up to speed. Don’t have prior telecommunications experience? Our team will work with you in the classroom and on the go from Day 1 to get you comfortable in your new role. If you have experience, we will help you fine-tune your skills so you can soar.
Earn More, Faster
Our total compensation package creates opportunities for significant earnings with unlimited commission, competitive salary, and paid mileage.
Comprehensive Training
Work smarter, not harder. With Spectrum, you will enjoy paid training on our winning sales techniques, products, and services. Our learning journey involves:
- Technology to help you reach your goals
- Virtual classroom training and face-to-face training sessions, in a safe and exciting environment
- Ongoing product updates to keep you connected to our evolving Spectrum products
If you learn a little every day, you will always be prepared and progressing your career with us.
Career Advancement
Looking for a great company with exciting growth opportunities? This is the place to be. Establish yourself as a successful Account Executive, enjoy the many benefits we have to offer and plan for a long and rewarding career with Spectrum.
Rewards
Responsibilities
Do you excel at understanding business needs and providing solutions that drive results? Spectrum Business is seeking an Inbound Business Telesales Representative to connect with small and medium-sized business clients, guiding them to the best Voice, Data and Video products. Your consultative approach will strengthen customer relationships and contribute to Spectrum’s growth.
Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $110,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career.
How You’ll Make an Impact
- Respond to inbound sales calls nationwide and meet key performance standards
- Offer bundled internet, mobile, telephone, and video solutions while educating customers about Spectrum’s products and billing
- Present tailored sales proposals and maximize opportunities to sell additional services
- Maintain accurate customer and sales records
- Work with support teams to complete sales and resolve customer inquiries
- Evaluate client locations for service feasibility and coordinate construction estimates
- Stay informed on competitors to effectively position Spectrum’s offerings
Working Conditions
- Work is performed in a call center environment with a variable schedule that may include nights, weekends and holidays, however most of our agents work Monday through Friday
What You’ll Bring to Spectrum
Required Qualifications
Education
- High school diploma or equivalent
Experience
- 1+ years of sales experience in a professional setting, preferably with evidence of prior success in business-to-business sales
- Or 2+ years of college education, associate’s degree, or equivalent combination of education and experience
Skills
- Ability to communicate effectively in English
- Proven professional sales performance
- Knowledge of cable communications products like video, data, and voice
Preferred Qualifications
Education
- Associates degree or higher in a related field of study (e.g., Business Administration, Sales, Marketing, Communications, or related).
Experience
- 2+ years sales experience with Voice, Data and Video solutions for small or mid-sized businesses
- 2+ years of call center sales experience in business-to-business or telecommunications
#LI-AM3
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $18.00 and $22.30. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
In addition, this position has a commission earnings target starting at $23,400.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
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