Full TimeTown of West Seneca, New YorkPosted 11/19/2025Business unit: Field OperationsRequisition Number: 2025-65792TCB170
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Problem solver with a technical aptitude. Customer service enthusiast and safe driver. Sound like you? Then working as a Field Technician at Spectrum may be right for you. As a Field Tech, you’ll play an essential role in our mission to connect our customers to superior communications and entertainment products with the highest quality service. You will resolve cable and Internet issues, and install Spectrum’s high-performing cable, TV, Internet, and Voice products throughout your community.
BE PART OF THE CONNECTION As you drive from location to location, you’ll build relationships with customers and deliver technical solutions. This is a career that grows with you, and the knowledge you gain will take you far.
WHAT OUR FIELD TECHNICIANS ENJOY MOST
Becoming a U.S. Department of Labor broadband certified technician through our paid National Registered Apprentice Certification program
Interacting face-to-face with customers and making a difference in their lives by connecting them to who and what matters most
Collaborating with a team of supportive peers and managers
Experiencing interesting work and new surroundings each day (this is not a desk job)
Real opportunity to build a strong foundation for a career that progresses as you do
Exercising on the job, from lifting weight-bearing equipment and gear (cancel that gym membership!)
Driving a company vehicle safely (free gas, too!) and receiving their own company tools
No two days are ever the same as a Field Tech. You’ll work in sun, rain, or snow and operate from high, outdoor places to tight, indoor spaces—all while carrying tools and equipment. This physical role requires the ability to lift heavy equipment (up to 75 pounds and 28 feet long). If you’re comfortable working in these conditions, we want to hear from you.
WHAT YOU’LL BRING TO SPECTRUM Required Qualifications
Education: High School diploma or equivalent
Technical skills:
Familiarity with computer operating systems, and a myriad of consumer communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications
Basic understanding of IP/DOCSIS networks
Basic understanding of RF distribution over customer premise network from the tap to CPE, including signal loss and device thresholds
Skills: Effective communication, outstanding customer service
Abilities:
Ability to read, write, speak and understand English
Ability to communicate effectively with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner.
Ability to use handheld communication devices and applications
Ability to travel (including during inclement weather) to and from assigned territories and company facilities
Ability to work outside for extended periods in any season and/or during inclement weather
Ability to complete documentation accurately
Travel Ability: Daily travel; valid state driver’s license and safe driving record. Work and ravel in inclement weather.
Schedule: Ability to work a variety of schedules including nights, weekends, and holidays. May be required to work an on-call rotation as the business needs dictate. Occasionally required to work overtime as the business needs dictate.
Preferred Qualifications
Experience working in customer service, construction, electrical, technical or related field
Industry certifications, such as low voltage or Cisco Certified Network Associate (CCNA)
TCB170 2025-65792 2025
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $20.00 and $26.50. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
