Your Expertise Drives Issue Resolution and Exceptional Technical Support

As a National Field Support (NFS) Agent, you’ll play a key role in our tech support centers by troubleshooting with technicians and resolving telephone, cable and internet issues to ensure a seamless experience for our customers.

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Technical Support

You’ll be at the core of our fast-paced workload management infrastructure, serving as traffic controllers for our Field Technicians, enabling efficient and timely service.

Customer Support

Interact directly with customers to diagnose and resolve their issues. Using your interpersonal and customer service skills, you will assess customers’ needs, then prioritize and dispatch service requests to available technicians.

Growth Potential & Benefits

On this team, you’ll have the tools and resources needed to grow in your career. Through our self-progression program, you’ll be able to complete training and coursework that helps you develop the skills needed to advance, earning $500 and a 10% increase with the completion of coursework at each progression level – how far you go is up to you.

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Investing in You

From competitive pay and great benefits to tuition-free degrees and self-progression programs, we’ll invest in you through robust benefits offerings, so you can build a long and successful career here.