Drive Success in Customer Service with Your Skills
At Spectrum, we’re committed to connecting our customers to exceptional products and providing the highest quality service. As a National Field Support Agent, you’ll play a critical role in resolving phone, TV and internet issues for our customers across the country.
As part of our team, you’ll be at the hub of our dynamic workload management system, acting as traffic controllers for our Field Technicians to enable efficient and timely service. You'll use computer programs and tools to troubleshoot service problems at customer locations and use your communication skills to talk to customers, diagnose problems and find ways to resolve them. If you enjoy solving complex problems and like to interact directly with customers, then this job could be perfect.
Join for a Job - Stay for a Career
We believe career advancement is in your hands. This role includes a distinct self-progression career path that provides you the opportunity to complete online coursework and assessments to develop new skills to advance to the next job level where you can earn more.
As a National Field Support Agent, you can self-progress two levels to a National Field Support Agent III, and at each step up you’ll receive at least a 10% increase. After self-progression you can continue to grow your career by applying for other roles, including becoming a supervisor.
Comprehensive health care: High-quality and affordable health care coverage for you and your family. Spectrum has absorbed the full cost increase for medical, dental and vision for the last 11 years, keeping employee costs flat.
Paid time off: Enjoy vacation, sick time, personal days and holidays.
Retirement savings: Build your long-term savings with a 401(k) Plan that includes 100% company match on up to 6% of your pay, plus an additional 3% company contribution to a Retirement Accumulation Plan.
Education Benefit: Employees are eligible for tuition reimbursement of up to $10,000 a year for undergraduate and graduate degrees. After your one-year anniversary, you are eligible for our tuition-free degree program where you can continue your education through associate degrees, bachelor’s degrees, certificate and bootcamp programs on us.
Connectivity perks: Receive free and discounted Spectrum services and deep discounts on Spectrum Mobile, regardless of where you live.
