Call Center Sales Business Outbound Rep - $18 per Hour Plus Commission & Incentives
Charlotte, North Carolina
Overview
Dial in on what our customers really need and connect yourself to an impressive future. That's the idea behind our Call Center Sales - OTM SMB roles. From our call centers, you'll become an expert on all of our products and services through our comprehensive training program. Then, you'll show small and medium size business customers just how Spectrum can help support their business. And when you grow our network, you can grow your career too.
We are the company of the future with significant investments in our employees, our technology and our infrastructure. We offer best in class Mobile, Internet, TV and Phone services across 41 states. Spectrum Mobile is the fastest-growing mobile provider in the nation. At Spectrum, we connect our customers to superior communications and entertainment products with the highest quality service. From Spectrum Internet Gig and our path to 10G, to Advanced In-Home WiFi and Spectrum Mobile, our fast and secure broadband network powers the future.
- Full-time, entry and mid-level sales role focused on incoming customer service product and service calls in the communications and entertainment technology space.
- A role that is ideal for organized, goal-oriented professionals who value advancement potential and are eager to learn a variety of programs and platforms.
- Benefits include paid training and time off, comprehensive health packages, retirement savings, free Spectrum services and more.
Success Profile
What makes a successful Call Center Sales - OTM SMB Representative? Check out the top traits we’re looking for and see if you have the right mix.
- Achiever
- Communicator
- Competitive
- Digitally Savvy
- Organized
- Results Driven
Our Call Center Sales - OTM SMB Representatives are charismatic, motivated to succeed, and focused on the customers' needs. Get the inside story on one of Spectrum’s most interactive roles.
Day in the Life
- Enjoy a competitive, rewards and recognition-rich, pay-for-performance culture with uncapped commissions.
- Paid training as you experience our best in class facilitation in a modern, collaborative and supportive environment.
- Polish up your sales skills and techniques through our in-house training, delivered by experienced trainers.
- Work in a dynamic, diverse and inclusive team setting.
- Work in a fast paced, incentive filled culture as you connect with our customers and prospects using our leads.
- Build your career progression through the team and the company.
Build Your Career
- If you’re looking for a company that promotes from within, Spectrum is the company for you.
- Establish yourself as a successful sales representative within a great company that offers the best in entertainment, information and communications connectivity.
- With over 93, 000 employees throughout the country, and career mobility in fields ranging from sales and marketing to product management and technology, your opportunities are limitless!
To help unlock your potential, we will connect you with resources to get you up to speed. Don’t have Sales experience? Our team will work with you in the classroom and on the go to get you comfortable in your new role. If you have experience, we will help you fine-tune your skills so you can soar.
Comprehensive Training
- Designed to provide the support and skills you will need for success, our immersive training program combines classroom, virtual and observational learning with hands on experience.
- We help you achieve comfort and mastery in your new role by teaching the sales, soft skills, resources and tools needed to succeed.
Uncapped Earning Potential
- Our total compensation package creates opportunities for significant earnings.
- Enjoy bonus income in training while learning how to maximize your uncapped commissions.
- Our full-time employees enjoy a best in class benefits package.
Rewards
Responsibilities
Our agents earn an hourly base pay of $18.00 along with lucrative commission and incentives for a target hourly earnings of $31.23/hour or $64,960 annually. Our Top performers earn upwards of $81,000, plus incentives. You may also qualify for free internet, TV and phone services (restrictions do apply).
JOB SUMMARY
The Telesales Representative position is an Outbound Telemarketing Sales position within the Spectrum Business team. Individuals in this position are responsible for understanding Spectrum Business products and services (Internet, Voice & Video) for the purpose of selling to new acquisition prospects and upselling existing Spectrum Business customers via outbound calling in a call center environment.
MAJOR DUTIES AND RESPONSIBILITIES
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Effectively sell Charter products and services to new and existing prospects.
- Consistently achieve a monthly sales quota by adding new lines of service (Primary Service Units; PSUs).
- Meet established activity targets and key performance indicators, including outbound calls per day, follow up calls, quotes sent, sales, and connects, etc.
- Handle all prospects with courtesy and professionalism; Establish and maintain a high level of prospect satisfaction in all interactions.
- Act as a product consultant when promoting, recommending and selling the value of Spectrum Business products and services.
- Inform prospects of our product pricing model and Spectrum Business’ competitive advantage compared to other service providers.
- Effectively balance new lead generation versus follow up efforts. Create a strong follow-up plan that will allow for greater efficiency and increased sales conversion rates.
- Ensure database information is accurate and complete.
- Perform other duties as requested.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
- Ability to read, write, speak and understand English.
- Ability to communicate orally in a clear, concise and professional manner.
- Ability to listen and interpret the needs of the prospect.
- Ability to conduct a needs analysis (consultative approach), overcome objections, develop a strong sales pitch and effectively close sales.
- Ability to show proper judgement and initiative.
- Ability to manage multiple prospects, pay close attention to detail, respond quickly to changing business needs and prioritize and organize effectively even when volume and workload exceed expectations.
- Ability to effectively use and multitask with a personal computer; utilize job-specific software applications and other office equipment such as telephone/dialer, headset, copier, fax and calculator.
- Must effectively work independently as well as with others.
- Knowledge of commercial internet, video, data, and telephone products and services.
- Proficient in MS Office and related software applications.
Required Education
- High School Diploma / GED or equivalent
- Required Related Work Experience and Number of Years
- Customer Service and/or Telecommunication Sales Experience - 1+
PREFERRED QUALIFICATIONS
Preferred Related Work Experience and Number of Years
- ICOMS and/or CSG work experience, or experience with similar billing software - 1+
- Customer Service and/or Telecommunication Sales Experience - 2+
WORKING CONDITIONS
- Office work environment where employees may need to be seated for long periods of time while using a telephone headset and computer.
- Exposure to moderate noise levels.
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Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
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