Business Sales Representative
Simpsonville, South Carolina
Overview
Dial in on what our customers really need and connect yourself to an impressive future. That's the idea behind our Call Center Sales - OTM SMB roles. From our call centers, you'll become an expert on all of our products and services through our comprehensive training program. Then, you'll show small and medium size business customers just how Spectrum can help support their business. And when you grow our network, you can grow your career too.
We are the company of the future with significant investments in our employees, our technology and our infrastructure. We offer best in class Mobile, Internet, TV and Phone services across 41 states. Spectrum Mobile is the fastest-growing mobile provider in the nation. At Spectrum, we connect our customers to superior communications and entertainment products with the highest quality service. From Spectrum Internet Gig and our path to 10G, to Advanced In-Home WiFi and Spectrum Mobile, our fast and secure broadband network powers the future.
- Full-time, entry and mid-level sales role focused on incoming customer service product and service calls in the communications and entertainment technology space.
- A role that is ideal for organized, goal-oriented professionals who value advancement potential and are eager to learn a variety of programs and platforms.
- Benefits include paid training and time off, comprehensive health packages, retirement savings, free Spectrum services and more.
Success Profile
What makes a successful Call Center Sales - OTM SMB Representative? Check out the top traits we’re looking for and see if you have the right mix.
- Achiever
- Communicator
- Competitive
- Digitally Savvy
- Organized
- Results Driven
Our Call Center Sales - OTM SMB Representatives are charismatic, motivated to succeed, and focused on the customers' needs. Get the inside story on one of Spectrum’s most interactive roles.
Day in the Life
- Enjoy a competitive, rewards and recognition-rich, pay-for-performance culture with uncapped commissions.
- Paid training as you experience our best in class facilitation in a modern, collaborative and supportive environment.
- Polish up your sales skills and techniques through our in-house training, delivered by experienced trainers.
- Work in a dynamic, diverse and inclusive team setting.
- Work in a fast paced, incentive filled culture as you connect with our customers and prospects using our leads.
- Build your career progression through the team and the company.
Build Your Career
- If you’re looking for a company that promotes from within, Spectrum is the company for you.
- Establish yourself as a successful sales representative within a great company that offers the best in entertainment, information and communications connectivity.
- With over 93, 000 employees throughout the country, and career mobility in fields ranging from sales and marketing to product management and technology, your opportunities are limitless!
To help unlock your potential, we will connect you with resources to get you up to speed. Don’t have Sales experience? Our team will work with you in the classroom and on the go to get you comfortable in your new role. If you have experience, we will help you fine-tune your skills so you can soar.
Comprehensive Training
- Designed to provide the support and skills you will need for success, our immersive training program combines classroom, virtual and observational learning with hands on experience.
- We help you achieve comfort and mastery in your new role by teaching the sales, soft skills, resources and tools needed to succeed.
Uncapped Earning Potential
- Our total compensation package creates opportunities for significant earnings.
- Enjoy bonus income in training while learning how to maximize your uncapped commissions.
- Our full-time employees enjoy a best in class benefits package.
Rewards
Responsibilities
As a Business Sales Representative on Spectrum’s SMB team, you will drive outbound B2B sales efforts by promoting Spectrum Business Internet, Voice, Video, and Mobile solutions to prospective customers and expanding services with existing accounts. In this fast-paced, high-impact role, you’ll build relationships with business decision-makers, identify their needs, and present tailored solutions that deliver real value. When you achieve target monthly commissions, your effective earnings target is $65K/year or higher or $31.25 hourly, including a base of $18.03/hr. This position is both dynamic and highly rewarding, offering substantial income growth opportunities tied directly to your sales performance and results.
How You’ll Make an Impact
- Initiate outbound calls and consult with new and existing business prospects to promote Spectrum Business solutions
- Build relationships with decision-makers and identify opportunities to expand services within accounts
- Achieve and exceed monthly sales targets by driving new lines of service and consistently meeting activity benchmarks
- Present customized proposals, handle objections, and educate customers about the features and benefits of Spectrum’s offerings
- Maintain accurate records in sales and customer databases while balancing company leads with proactive lead generation
- Deliver professional and courteous experiences in every interaction, ensuring high satisfaction levels
- Demonstrate resilience and adaptability while handling escalated situations and changing priorities
Working Conditions
- Office call center setting requiring extended periods seated with telephone headset and computer across multiple screens
- Exposure to moderate noise levels
What You Will Bring to Spectrum
Required Qualifications
Education
- High school diploma or equivalent; further education in sales or business is a plus
Experience
- Experience in a consultative sales role, professional experience with proven success and tenure, or 2+ years college education, associate’s degree, or equivalent combination of education and experience
Skills
Ability to manage multiple tasks simultaneously: listening, reading, answering & asking questions, building rapport, and navigating multiple order entry systems across two screens while communicating via email etc.
Strong communication skills with the ability to read, write, speak, and understand English
Demonstrate emotional resilience and the ability to stay calm and focused under pressure or during escalated situations, empathizing with customers and maintaining composure during interactions
Goal-oriented with a track record of meeting or exceeding sales targets/expectations
Ability to show proper judgement and initiative while adapting to changing priorities in a fast-paced environment
Effectively use and multitask with a personal computer; job specific software applications, MS Office, and office equipment such as telephone/dialer, headset, copier, fax and calculator
Work efficiently both independently and collaboratively with others, showing motivation, initiative, attention to detail and the ability to receive, process and apply coaching and constructive feedback for continuous improvement
Troubleshoot technical problems with effective solutions
Preferred Qualifications
Education
- Degree in business, marketing, or related field
Experience
- 1+ year of ICOMS and/or CSG billing software experience or similar
- 2+ years of telecommunication sales experience
Skills
Ability to build rapport quickly and convert cold outreach into qualified opportunities and sales
Excellent verbal and written communication to engage clients, present solutions, and handle objections
Proven ability to meet or exceed sales targets and quotas
Familiarity with CRM software and sales tools; basic understanding of cable and internet services
Skilled in negotiating pricing for products and services and delivering tailored solutions
Understanding of the cable and telecommunications market, competitor offerings, and trends
Strong organizational skills to manage multiple accounts and priorities
Team player who contributes to shared goals and cross functional success
Willingness to learn and adjust to new products, services, and sales techniques
Positive, proactive approach to challenges and customer interactions
#LI-MM4
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
No jobs have been viewed recently.