Outbound Business Telesales Representative
Simpsonville, South Carolina
Overview
Dial in on what our customers really need and connect yourself to an impressive future. That's the idea behind our Call Center Sales - OTM SMB roles. From our call centers, you'll become an expert on all of our products and services through our comprehensive training program. Then, you'll show small and medium size business customers just how Spectrum can help support their business. And when you grow our network, you can grow your career too.
We are the company of the future with significant investments in our employees, our technology and our infrastructure. We offer best in class Mobile, Internet, TV and Phone services across 41 states. Spectrum Mobile is the fastest-growing mobile provider in the nation. At Spectrum, we connect our customers to superior communications and entertainment products with the highest quality service. From Spectrum Internet Gig and our path to 10G, to Advanced In-Home WiFi and Spectrum Mobile, our fast and secure broadband network powers the future.
- Full-time, entry and mid-level sales role focused on incoming customer service product and service calls in the communications and entertainment technology space.
- A role that is ideal for organized, goal-oriented professionals who value advancement potential and are eager to learn a variety of programs and platforms.
- Benefits include paid training and time off, comprehensive health packages, retirement savings, free Spectrum services and more.
Success Profile
What makes a successful Call Center Sales - OTM SMB Representative? Check out the top traits we’re looking for and see if you have the right mix.
- Achiever
- Communicator
- Competitive
- Digitally Savvy
- Organized
- Results Driven
Our Call Center Sales - OTM SMB Representatives are charismatic, motivated to succeed, and focused on the customers' needs. Get the inside story on one of Spectrum’s most interactive roles.
Day in the Life
- Enjoy a competitive, rewards and recognition-rich, pay-for-performance culture with uncapped commissions.
- Paid training as you experience our best in class facilitation in a modern, collaborative and supportive environment.
- Polish up your sales skills and techniques through our in-house training, delivered by experienced trainers.
- Work in a dynamic, diverse and inclusive team setting.
- Work in a fast paced, incentive filled culture as you connect with our customers and prospects using our leads.
- Build your career progression through the team and the company.
Build Your Career
- If you’re looking for a company that promotes from within, Spectrum is the company for you.
- Establish yourself as a successful sales representative within a great company that offers the best in entertainment, information and communications connectivity.
- With over 93, 000 employees throughout the country, and career mobility in fields ranging from sales and marketing to product management and technology, your opportunities are limitless!
To help unlock your potential, we will connect you with resources to get you up to speed. Don’t have Sales experience? Our team will work with you in the classroom and on the go to get you comfortable in your new role. If you have experience, we will help you fine-tune your skills so you can soar.
Comprehensive Training
- Designed to provide the support and skills you will need for success, our immersive training program combines classroom, virtual and observational learning with hands on experience.
- We help you achieve comfort and mastery in your new role by teaching the sales, soft skills, resources and tools needed to succeed.
Uncapped Earning Potential
- Our total compensation package creates opportunities for significant earnings.
- Enjoy bonus income in training while learning how to maximize your uncapped commissions.
- Our full-time employees enjoy a best in class benefits package.
Rewards
Responsibilities
Are you motivated by the thrill of connecting with businesses and driving sales success? As an Outbound Business Telesales Representative on Spectrum’s SMB team, you will engage outbound B2B prospects and existing customers, promoting Spectrum Business Internet, Voice, Video and Mobile solutions. Your performance will directly influence your earning potential and support Spectrum’s business growth.
How You Will Make an Impact
- Conduct outbound calls to new and existing business prospects, introducing and selling Spectrum Business products and services
- Consistently achieve or surpass monthly sales quotas by securing new lines of service and upselling to current customers
- Meet daily and weekly activity targets, including outbound calls, follow-ups, quotes and sales conversions
- Communicate product features, pricing and competitive advantages clearly and professionally to build trust and rapport
- Serve as a knowledgeable product consultant, recommending tailored solutions to meet business needs
- Ensure accurate documentation of interactions and sales activities in CRM systems
- Balance lead generation with effective follow-up strategies to maximize conversion rates and customer satisfaction
Working Conditions
- Office call center environment
- Seated for extended periods while using a telephone headset and computer with multiple screens
- Exposure to moderate noise levels
What You Will Bring to Spectrum
Required Qualifications
Education
- High school diploma or general education degree required (GED)
Experience
- 2+ years of call center experience or 1+ year in a sales or marketing role
Skills
- Ability to read, write, speak and understand English
- Proven experience in outbound telemarketing or sales with a track record of meeting targets
- Knowledge of telecommunications products and services
- Excellent negotiation and persuasion skills with the ability to quickly build rapport
- Proficiency in CRM software and call center technology
- Capable of multitasking in a fast-paced environment with changing priorities and work independently and collaboratively with others
- Proficient in MS Office and job-specific software applications
Preferred Qualifications
Education
- Bachelor’s degree in business, marketing or a related field
Experience
- 2+ years of customer service or telecommunication sales experience
- 1+ year of B2B sales experience or similar role, preferably in telecommunications or cable
- 1+ year of experience with ICOMS, CSG or similar billing software
Skills
- Ability to turn cold calls into productive sales conversations with business clients
- Advanced negotiation and contract skills
- Familiarity with cable and internet services and industry trends
- Strong organizational, time management and problem-solving abilities
- Willingness to learn new products, services and sales techniques
- Positive, proactive attitude and ability to adapt to new challenges
- Team-oriented mindset, contributing to shared goals
#LI-MM4
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
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